Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Brunswick, Osnabrück, Münster (Hessen), Bielefeld, Dortmund, Bremen, Hanover, Oldenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide 2nd level support for hardware and software, handle customer inquiries, and coordinate ticket resolutions. You install POS hardware and work on client projects as well as in the support portal.
Job Technologies
Your role in the team
- You provide second-level application support in the hardware and software domain and answer application-related and technical questions from our customers.
- You handle incoming telephone and written inquiries from our customers independently.
- You coordinate tickets to the appropriate contacts within the company.
- You document customer inquiries in our ticketing system.
- You commission POS hardware, peripherals, and network components.
- You work on client projects and our support portal depending on workload.
- You assist our teams with telephone customer surveys and phone campaigns as needed.
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Our expectations of you
Education
- You have completed training as an IT specialist, IT merchant, or possess comparable professional experience; alternatively, you have several years of experience in IT Helpdesk.
Qualifications
- You have knowledge in the field of networking and the motivation to expand it.
- You have basic knowledge of the system environments Windows/IOS/Android/Linux.
- You are confident in the area of TeamViewer/Remote Desktop.
- You are committed, organized, reliable, and dependable.
- You communicate confidently in both spoken and written form at least at C1 level in German and English.
- You are willing to work on weekends and public holidays.
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What we offer
- We create incentives for you: From the very beginning, you will have the opportunity to take responsibility and develop professionally and personally with us.
- We make every effort to make quick decisions so that you can move forward.
- With us, you are encouraged to try out your good ideas and learn.
- Nobody is perfect - but we believe that you always act in the best interest of the company, and therefore we place a lot of trust in you right from the start!
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Gastronovi GmbH & Co. KG
As a full-service expert for gastronomy with more than 10 years of experience, we offer an intelligent complete solution that organizes all areas of gastronomy: from POS and table reservation to marketing, inventory management or calculation to guest ordering system and much more.
Description
- Founding year
- 2008
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Culture
4.0Engineering
2.8Workingconditions
3.8Career Growth
3.4
IT Support Specialist
- Location
- Hamburg, Brunswick, Osnabrück, Münster (Hessen), Bielefeld, Dortmund, Bremen, Hanover, Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
