Job
In this role, you provide internal and international support for software inquiries, transform department requests into requirements, prioritize incidents, and evaluate processing status in case of escalations.
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Job technologies
Your role in the team
- You support our colleagues with questions and issues related to our software applications domestically and internationally. Your good understanding of digitally represented processes enables you to provide targeted assistance.
- You translate the wishes and problems of the specialist departments into software requirements and coordinate them with the developers.
- You assess and prioritize incidents and hand them over to the appropriate teams for processing. When necessary, you initiate escalations and keep track of the progress.
- You independently handle administrative tasks related to our self-developed software applications.
- You plan tests, execute them, and ensure consistent and comprehensive documentation.
- Account management and setting up individual user permissions are part of your daily routine.
- You will gradually become an expert in our applications, familiar with the background processes, and thus able to handle even complex support inquiries.
- You use your expertise to create and update the user documentation.
- You stay up-to-date with the developments of our software "on the ball," exchange ideas with your colleagues, and assist with problems and requests.
Our expectations of you
Education
- Completed vocational training and initial professional experience in a technical or IT-related field.
Qualifications
- Strong service orientation and friendly demeanor when working with internal and external clients.
- Enjoyment of working in a committed and collegial team.
- Good German and English language skills, both written and spoken.
Experience
- Good general IT understanding (especially in the area of end-user software) as well as solid experience with MS Office applications.
- Experience in operating ERP and ticketing systems such as SAP or Azure DevOps is advantageous.
What we offer
- Flexible working hours: Our flexible working hours allow you to adapt your working time to your personal needs.
- In addition to a market-competitive salary, we offer attractive bonus payments such as a corporate success bonus or other performance-based salary components.
- Our corporate health management includes, among other things, the E-Gym Wellpass, which provides you access to a wide range of fitness and health services, as well as a company pension scheme to help you prepare for your future.
Benefits
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Our passion for technology and safety is unbroken since 1866. Every day we set ourselves for the safety of people and society and create confidence in new, innovative technologies.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Public Service, Unions
Employer reviews
- Team culture
- 3.8
- Working conditions
- 2.8
- Engineering
- 3.0
- Career growth
- 3.3
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