Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take operational responsibility for the stable operation of telematics infrastructure, analyze performance data, and optimize services in close collaboration with external service providers and internal departments.
Job Technologies
Your role in the team
- Operational responsibility for the stable and smooth operation of services in the telematics infrastructure.
- Monitoring the performance of providers, service providers, and product manufacturers to ensure supply security.
- Analysis of service quality, capacities, and performance data, as well as deriving and implementing optimization measures.
- Central point of contact for operational issues, both technical and commercial, including the assessment of penalties and contracts.
- Close collaboration with internal departments as well as coordination of external partners, e.g., for contract changes, Service Level Reviews, or escalations.
- Application and operationalization of IT contract types within the framework of ITSM standards such as ITIL.
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Our expectations of you
Education
- Completed degree, preferably in a technical-scientific field.
Qualifications
- Solid knowledge in the development and operation of complex IT and telecommunications services using ITIL.
- Excellent IT skills, especially in the field of network technologies.
- Structured, meticulous, and independent way of working.
- Ability to work both in detail and across teams.
- Strong communication skills, diplomatic tact, and conflict management abilities in escalation handling.
- Excellent written and spoken proficiency in German and English.
Experience
- Extensive experience in managing external service providers in the context of complex IT service delivery.
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What we offer
- Location: Berlin (3 days on-site, 2 days remote).
- Full-time.
- Start: 01.08.26.
- Duration: 5 months.
- Type of assignment: Employee leasing.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
SECUSTAFF GmbH
SECUSTAFF GmbH is a leading provider in IT personnel placement, assisting companies in their search for IT specialists. The company offers a variety of recruiting services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Operations Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
