Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart, Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you ensure phone accessibility, assist users, and handle incident reports in the ticketing system while conducting analyses and providing solutions at the 1st-level support.
Job Technologies
Your role in the team
- You ensure telephone availability and provide support, assistance, and consultation to our users regarding all IT-managed systems.
- You receive disturbance reports, qualify them, and document them in the ticket system.
- You analyze incoming incidents and ensure a quick first-level support resolution.
- You record and process service requests in the ticketing system.
- You keep track of open tickets and create evaluations and reports.
- You communicate proactively and purposefully with our users.
- You support IT projects and contribute to the implementation of new requirements.
- You continuously maintain and develop our knowledge database.
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Our expectations of you
Education
- Completed technical or IT-related training.
Qualifications
- Fluent German and good English skills for smooth communication as well as training competence.
- Basic knowledge of MS Windows, M365, network technologies, SAP desired.
- Process knowledge of IT service processes (ITIL).
- Strong customer and service orientation.
- Assertiveness and confident argumentation skills.
- Structured, solution-oriented working style.
- Confident and professional demeanor.
- Methodical and independent working.
- High reliability and dependability.
- Resilience, even in stressful situations.
- Strong team player skills.
Experience
- Professional experience in an IT environment, ideally in a Service Desk.
- Experience in handling ticketing systems.
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What we offer
- Flexible working hours.
- An open and collaborative work culture.
- Short decision-making paths, facilitated by our Office-First culture.
- Individual employee development and team events.
- Christmas and holiday bonuses.
- Company pension scheme.
- 30 vacation days.
- Corporate Benefits.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Alliance Healthcare Deutschland AG
Die Alliance Healthcare Deutschland AG mit Sitz in Frankfurt am Main ist Teil der Walgreens Boots Alliance-Gruppe, dem ersten apothekengeführten Gesundheits- und Wellness-Unternehmen der Welt. Wir zählen zu den führenden Pharmagroßhändlern und Gesundheitsdienstleistern in Deutschland und versorgen Apotheken flächendeckend, schnell, sicher und zuverlässig mit Medikamenten und Medizinprodukten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Pharmaceutical Sector, Chemical Industry, Biotech
User Service Representative
- Location
- Stuttgart, Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
