Job
In this role, you are responsible for the stable operation of business applications, conduct second-level support, and optimize processes and requirements together with business departments.
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Your role in the team
- You are responsible for the stable, secure, and efficient operation of the supported business applications throughout the entire application lifecycle within the corporate group.
- You assume the role of IT Application Owner, ensuring stable and secure application operations, and support the business units and Data Owners in implementing defined requirements related to data quality, permissions, and compliance.
- You take over application-related second-level support, including root cause analysis, coordination with manufacturers, and deriving sustainable measures from recurring disturbances.
- You work closely with the departments to gather, prioritize, and implement requirements and advise on process optimizations.
- You plan and coordinate tests, training sessions, releases, and rollouts of new functionalities.
- You work on IT and digitalization projects and coordinate external service providers, software vendors, and implementation partners.
- You implement application-related requirements from information security, data protection, archiving, and internal governance standards, and monitor these in collaboration with the responsible specialist departments.
- You maintain the technical and professional documentation and promote knowledge transfer within the organization.
Our expectations of you
Education
- You have a degree in Computer Science, Business Informatics, or Business Administration with an IT focus, or a comparable vocational qualification with relevant professional experience.
Qualifications
- You possess knowledge of common IT service management processes (Incident, Problem, Change, and Release Management), ideally according to ITIL.
- You have very good German skills (at least C1 level) and good English skills in speaking and writing.
- You have strong communication and coordination skills as well as a structured and solution-oriented work approach.
Experience
- You have at least 5 years of professional experience in Application Management, Business Application Support, IT Consulting, or a comparable interface role between IT and business units.
- You have experience in supporting and developing business applications (e.g., CRM, ECM/DMS, workflow- or ERP-related systems) as well as a good understanding of business processes and their optimization through IT solutions.
- You have experience in capturing, analyzing, and implementing technical requirements as well as collaborating with business units, key users, and external service providers.
What we offer
- You will receive fair compensation including four special payments annually.
- We offer you a flexible working hours model and 30 vacation days to support your work-life balance.
- You benefit from a 35-hour workweek according to the collective agreement.
- We offer bicycle leasing to promote your environmentally friendly mobility.
- You will receive a monthly gift card, extensive corporate benefits, and retirement-oriented benefits (AVWL).
- We support your professional and personal development through exciting and diverse tasks in a dynamic work environment, as well as attractive career and advancement opportunities.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Edelmetalle sind unsere Leidenschaft. Und täglich leben wir sie neu. Als Deutschlands älteste Gold- und Silberscheideanstalt steht Heimerle + Meule für bleibende Werte - mit unseren Produkten, mit unserer Philosophie wie auch mit unserer traditionsreichen Unternehmensgeschichte. 1845 in der Goldstadt Pforzheim gegründet, haben wir uns zu einem der führenden europäischen Komplettanbieter im Edelmetall verarbeitenden Marktsektor entwickelt.
- Established Company
- Onsite
- Trade
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