Job
In this role, you will provide on-site Level 2 support for end-users, perform troubleshooting and maintenance, manage IT assets, and handle technology solutions across various environments.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- End-User Support: provide expert Level 2 on-site support for desktops, laptops, mobile devices, peripherals, and standard business applications.
- Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments.
- Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements.
- Site Technology Management: Support specialized site equipment, including conference room technology, shop-floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems.
- Multi-Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives.
- Infrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands-on assistance with rack/stack, cabling, physical access, and basic diagnostics.
- Manufacturing IT: provide specialized IT support within manufacturing/shop-floor environments, collaborating with Operations and Engineering teams.
- Business Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments.
- Asset Management: maintain accurate and up-to-date IT asset inventory, tracking the full asset lifecycle (deployment, moves, disposal) for compliance and financial controls.
- Documentation: create and maintain technical documentation, site procedures, and support guides, contributing to continuous improvement and standardization efforts.
- Other assigned duties.
Our expectations of you
Education
- Bachelor's degree in computer science or related
Qualifications
- Hands-on, adaptable, and customer-focused approach.
- Strong problem-solving and prioritization skills under pressure.
- Ability to work independently and manage time effectively across multiple sites.
- Highly organized and detail-oriented, especially in documentation and inventory management.
- Comfortable navigating and working in both professional office and active manufacturing floor settings.
- Self-starter
- Influential and persuasive
- Customer focused
- Able to act on own initiative and 'think outside the box'
- Enthusiastic, flexible and adaptable
- Bereit, Herausforderungen anzunehmen, um Fairness zu gewährleisten und 'das Richtige zu tun'
- Professional certification such as Microsoft, Network, Cabling
- Starke Kompetenz in der Fehlerbehebung bei Hardware-, Software- und grundlegenden Netzwerkproblemen.
- Demonstrierte Bereitschaft und Fähigkeit, regelmäßig zwischen den Standorten des Unternehmens zu reisen.
- Vertrautheit mit ITSM-Tools und Ticketing-Systemen.
- Excellent communication skills, capable of translating technical issues for non-technical users.
- Comfortable working in environments that require the use of Personal Protective Equipment (PPE) (e.g., safety shoes, eye protection).
- Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, switches, structured cabling) is preferred.
- Exposure to server or hosting environments is preferred.
- Knowledge of Operational Technology (OT) or industrial control systems is preferred.
Experience
- Proven experience in an IT Deskside Support, IT Field Services, or similar hands-on technical support role.
- Experience supporting users and technology within manufacturing, plant, and corporate office environments.
- Experience supporting distributed or multi-site environments is preferred.
What we offer
- We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
Topics you will work on
Job locations
About your employer
Sonoco Products Company is a globally operating packaging manufacturer headquartered in Hartsville, South Carolina. The company provides packaging and related services for various industries and is present in multiple regions. As a respected provider in the packaging sector, Sonoco sets benchmarks for high-quality packaging solutions.
- Established Company
- Onsite
- Print, Paper, Packaging
More jobs
These jobs might also interest you
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
Lead our Stuttgart IT team, both professionally and as line manager, set priorities, and support each team member's development. Ensure the secure, reliable, and efficient operation of our heterogeneous IT infrastructure, including networks, servers,...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...