Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will independently manage customer relationships, coordinate projects from requirement gathering to handover, and conduct regular service meetings to track agreements and support service adjustments.
Your role in the team
- You independently manage the clients assigned to you and are their first point of contact for operational service and project topics.
- You plan and facilitate regular service and coordination meetings, prepare decisions, and follow up consistently on agreed actions.
- You coordinate customer projects from requirements gathering to handover into operations, ensuring clear objectives, responsibilities, deadlines, and up-to-date documentation.
- You coordinate closely with our technical consultants, value management, sales, and naturally your team colleagues to ensure that customer requirements are reliably translated into suitable services and implemented.
- You support new or modified IT services during their implementation and coordinate the necessary tests, alignments, and training sessions.
- You support the presales process by capturing and structuring requirements as well as creating technical service descriptions and decision-making bases.
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Our expectations of you
Education
- You have completed a degree in Business Informatics, Computer Science, or Business Administration with a focus on IT. Alternatively, you possess a suitable IT qualification or a comparable qualification.
Qualifications
- You enjoy direct customer contact and present yourself as approachable, professional, and solution-oriented.
- You can organize multiple topics simultaneously, set priorities, and reliably track agreements.
- You possess a good technical basic understanding and can communicate requirements clearly between clients, technical teams, and sales.
- You work independently, take responsibility, and involve the relevant stakeholders in a timely manner.
- You have a strong command of the German language, both spoken and written, and can also communicate effectively in English.
Experience
- Ideally, you have two to five years of professional experience in the IT environment, project management, or service management.
- You have initial experience with traditional and agile project management methods.
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What we offer
- The role offers you a broad range of responsibilities and the opportunity to gradually expand your areas of expertise.
- Depending on your strengths and interests, you can further develop in particular in the following areas: IT Service Management and Service Delivery, IT Project Management, Customer Consulting and Service Reviews, Presales, and Technical Concept Development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
H&G Hansen & Gieraths EDV Vertriebsgesellschaft mbH
H&G ist fest in der Region Köln / Bonn verwurzelt mit Niederlassungen in Oldenburg, Münster und bei Düsseldorf. Von hieraus versorgen wir unsere Kunden deutschlandweit mit durchdachten, passgenauen IT-Lösungen zu vernünftigen Preisen.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service & Project Manager
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
