Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen, Oldenburg
- Working Model
- Onsite
Job Summary
In this role, you will support multiple clients in IT assistance, conducting 1st and 2nd level support, managing network and client issues, user administration, and documenting support requests.
Job Technologies
Your role in the team
- Personal IT contact for our clients: You strengthen the IT teams of our clients, build trust, and communicate solution-oriented and on equal footing, whether with the CEO or the apprentice at the reception.
- 1st Level Support: quick assistance with everyday issues. You support our clients' helpdesks with disruptions and inquiries, personally, by phone, or via ticket system. Typical topics include printer problems, password resets, Outlook disruptions, VPN connections, software installations, or questions about operation.
- 2nd Level Support: in-depth error analysis and troubleshooting. If 1st Level support is insufficient, you go deeper: you analyze network issues, resolve disruptions in Active Directory and Group Policies, handle more complex client and server problems, and escalate as needed.
- Processing and maintaining support tickets: You accurately document inquiries in the ticket system, record solution paths, and ensure structured follow-up of open tickets.
- Client management and workplace support: You set up workstations, replace hardware, install and configure software, and ensure that end devices (laptops, desktops, printers, scanners, mobile devices) operate smoothly.
- User management and access rights assignment: You manage user accounts, groups, and permissions in Active Directory and Microsoft 365, from onboarding new employees to offboarding.
- Network support and troubleshooting: You assist in analyzing and resolving network issues (VLAN, DHCP, DNS, WLAN) and help with connecting new devices to the network.
- Management of multiple client environments: You are responsible for supporting 4 to 5 clients and adapt flexibly to different IT environments, contacts, and requirements.
- Bring in your expertise: In addition to daily helpdesk tasks, you also contribute your specialist knowledge to broader topics, whether it's implementing security policies, rolling out new software, or advising the customer IT on technical issues.
- Support in IT projects: You participate in customer projects, e.g., during the rollout of new software versions, the migration of workstations, or the introduction of new hardware.
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Our expectations of you
Education
- Education or experience: Whether you have completed IT training (e.g., IT specialist in system integration, IT electronics technician) or are a career changer with solid practical experience: what matters is that you know what you're doing and are eager to learn.
Qualifications
- Communication skills and customer service orientation: First and foremost, you enjoy working with people. You can explain technical matters clearly, are patient with users, and maintain a calm demeanor and friendly attitude even under stress.
- Network know-how: You understand fundamentals such as IP addressing, DNS, DHCP, VLAN, and WLAN, and can systematically narrow down and resolve network issues.
- Ticketing systems and documentation: You have already worked with a ticketing system and understand how important clean documentation is for effective support.
- Flexibility and self-responsibility: You are willing to serve different clients, organize yourself independently, and feel comfortable in changing environments.
- Language skills: You speak German at least at C1 level and have English skills at B2 level.
- Legal requirements: For this position, you must meet the legal prerequisites for employment in Germany.
- Driver's license: A class B driver's license is advantageous, as you regularly serve various clients.
Experience
- Solid knowledge of Windows operating systems: You are confident in handling Windows 10/11 (Client) and ideally also have experience with Windows Server. Knowledge of Linux or macOS is a plus.
- Experience with Active Directory and Microsoft 365: You are proficient in managing user accounts, groups, policies, and mailboxes, and are comfortable navigating the M365 admin environment.
- Knowledge in IT security: You have a solid basic understanding of IT security. Firewalls, antivirus, patch management, and security policies are familiar to you. Experience with solutions like Fortigate is an advantage.
- Experience with virtualization: Knowledge of VMware and/or Hyper-V is desirable so that you can also assist with server topics.
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What we offer
- Here's what you can look forward to with us: remote work, flexible working hours, and trust instead of a time clock.
- 30 days of vacation - so you don't have to just dream of the beach.
- Customized further training + Access to the connexta Academy.
- Germany Ticket included - your ticket for great freedom.
- JobRad - whether sporty or electric, you decide.
- EGYM Wellpass.
- Company pension scheme.
- 30% discount on Microsoft 365.
- Corporate Benefits & BenefitsMe.
- Protection against dismissal for expectant fathers.
- Faster application process.
- Flat hierarchies & genuine appreciation.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Basys
The Bremen IT service provider BASYS has been responsible for the design, implementation and operation of IT systems at companies in northern Germany for over 30 years.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1988
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT administrator
- Location
- Bremen, Oldenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
