Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage customer IT systems, perform maintenance and updates, and implement tailored technical solutions while collaborating closely with the team and clients.
Job Technologies
Your role in the team
- Our IT system administrators in the IT Operations team manage our clients' systems, handle the implementation of customer requirements, and troubleshoot reported issues.
- You perform regular maintenance and updates on our DOKUcloud and take independent responsibility for tasks in customer projects alongside our IT consultants.
- You are the technical expert behind our IT consultants, successfully implementing client requirements.
- You ensure that customer-specific solutions are aligned with our IT architecture and can be operated and maintained optimally.
- You work closely with a team of IT system administrators who support and exchange ideas with each other in their daily operations.
- You primarily work remotely on the systems and maintain telephone contact with our clients.
- You will be supported in planning your daily tasks by our ticket system.
- You document their architectures and configurations in our internal Wiki so that in case of errors, the customer can be assisted by anyone on the team.
- Alongside experienced colleagues, you will take responsibility early on and develop professionally.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist in system integration or a comparable career path.
Qualifications
- You are technically proficient in at least three of the following areas: O/M365 including Teams / Network (Layer 2 and 3) / VMWare/Hyper-V / Server/Storage Systems / Server Operating Systems (Windows 2019+ / Linux) / MS Active Directory / MS SQL Server / MS Exchange Server / Citrix / Windows Terminal Server / Firewall and VPN / Veeam Backup and Recovery / Windows 10/11.
- Team player with a high customer and service orientation.
- Independent, structured, and self-responsible way of working.
- Very good German and solid English skills.
Experience
- 5 years of professional experience in IT system operations.
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What we offer
- Attractive, performance-based salary model.
- Permanent employment contract as well as a long-term job perspective.
- Opportunity for regular remote work.
- Individual support and training opportunities.
- Casual culture in a personal and team-oriented atmosphere of an owner-managed company.
- Onboarding program with 'Job Mentor'.
- Regularly scheduled feedback sessions.
- Option for Jobrad leasing.
- Free parking and beverages.
- Subsidy for HVV ticket.
- Company pension scheme.
- Regular team events.
- Spacious double and single offices.
- Short decision-making paths through flat hierarchies.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
DOKUMENTA AG
DOKUMENTA AG, an experienced managed services provider, focuses on the digital transformation of medium-sized enterprises. The company offers ISO-certified services and customized IT solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
