Job
In this role, you are the first point of contact for customers regarding technical issues with IT solutions, process support tickets, conduct hardware installations, and provide advice on software queries.
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Job technologies
Your role in the team
- You are the primary contact for our clients when it comes to troubleshooting technical issues or problems with our IT solutions (i-NET-Menue, PC-SHERIFF, etc.).
- You are responsible for handling support tickets (1st/2nd level).
- You document all customer contacts in the respective systems in writing.
- You are not only a problem solver but also an advisor when it comes to the technical questions of our clients.
- You are responsible for setting up the hardware on-site (nationwide in Germany).
- You are responsible for the software installation and configuration.
- You handle our customers' complaints and concerns confidently and professionally.
Our expectations of you
Education
- You have completed vocational training or relevant professional experience.
Qualifications
- You stand out through a high IT affinity and enjoy working with IT solutions.
- You work in a customer-, service-, and solution-oriented manner.
- Your German is negotiation-proof in spoken and written form.
Experience
- Ideally, you already have experience in customer service (telephone and written communication).
- You have experience with the operating systems Windows 7-11, Android, and iOS.
Job locations
About your employer
For 30 years, Die SCHWARZ Computer Systeme GmbH has been providing IT support as a system house based in Neumarkt in the Oberpfalz to customers from all over the region, Germany and abroad.
- 50-249 Employees
- Established Company
- Onsite
- Internet, IT, Telecommunication
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