Job
- Level
- Experienced
- Location
- Marktoberdorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you will provide onsite and remote EUC support, troubleshoot hardware and software issues, and manage the device lifecycle while ensuring compliance with security standards.
Job Technologies
Your role in the team
- Provide day-to-day onsite and remote EUC support for end users
- Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM)
- Deploy, configure, and support laptops, desktops, and mobile devices
- Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB)
- Maintain ITSM tickets and follow ITIL processes (incident, request, change)
- Ensure compliance with security, GDPR, and corporate standards
- Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub)
- Provide printer and peripheral support (installation, maintenance, vendors)
- Deliver onsite field support (repairs, replacements, upgrades, preventive maintenance)
- Execute IMAC activities (installs, moves, changes, user setup)
- Provide VIP support with priority handling and confidentiality
- Manage depot repairs, device swaps, loaners, and data transfers
- Perform basic network support (patching, cabling, connectivity checks)
- Support infrastructure teams with hands
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Our expectations of you
Qualifications
- Starke Erfahrung in multi-site, multi-vendor und regulierten Unternehmensumgebungen.
Experience
- Experience (typically 18 months) in IT Field Services or End User Computing roles.
- Hands-on experience with Windows, macOS, mobile platforms, Microsoft 365, and ITSM tools.
- Experience with endpoint management platforms such as Intune, SCCM.
- Proven experience with IT audits, GDPR, ISO, and data protection regulations
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What we offer
- Onboarding program
- Buddy Program
- Company events
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Staff 2nd Level Onsite
- Location
- Marktoberdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
