Job
- Level
- Lead
- Job Field
- IT, Project, DevOps
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop comprehensive transition plans for migrating over 700 local solutions, manage the decommissioning process, and ensure lasting operational excellence across multiple countries.
Your role in the team
- The Legacy Solutions Chapter Area Lead is responsible for leading and managing end-to-end transition activities while ensuring operational excellence for more than 700 local solutions across METRO.
- The role oversees the stable operation of these solutions while driving the structured transition to external Local Solution Sunset/Decommissioning Center (LSSC)/AMS providers and internal offshoring capabilities (Metro Digital India - MDI).
- A core responsibility is the successful migration of services, systems, and processes from internal teams or incumbent vendors across 20 countries in Europe and Asia to new service providers while ensuring business continuity and minimizing operational disruption.
- In parallel, the role is accountable for driving the decommissioning of legacy solutions in alignment with Metro's target architecture and transformation roadmap.
- The Legacy Solutions Lead manages a team of 10-15 employees across multiple business & tech platforms, ensures strong governance and vendor performance, and collaborates closely with senior global stakeholders across IT and business functions to ensure transparency, alignment, and successful execution of transition and transformation initiatives.
- Develop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI).
- Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectives.
- Define and monitor KPIs and success criteria for transition completion.
- Ensure business continuity through proactive risk identification and mitigation strategies.
- Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
- Oversee the implementation of the defined support model for all local solutions.
- Oversee structured knowledge transfer processes, including documentation and training.
- Ensure operational readiness through process mapping, SOP development, and service acceptance validation, including management of shadowing and reverse-shadowing phases prior to go-live.
- Act as the primary interface between service providers and internal stakeholders, including platform leads and senior business representatives.
- Manage executive reporting on transition and performance.
- Facilitate steering committees and governance forums.
- Lead organizational change management initiatives for the transition in close collaboration with communication and change experts.
- Coordinate workforce transitions, including redeployment, reskilling, or vendor onboarding.
- Develop and execute integrated communication plans to support the adoption of new operating models (i.e., platform-based operation model).
- Organize post-transition to ensure a smooth handover to steady-state or service management teams.
- Support stabilization through post-transition reviews and lessons learned to drive continuous improvement.
- Establish a steady-state governance and service management model.
- Continuously monitor, review, and optimize SLAs and KPIs (availability, response times, incident resolution, backlog).
- Funktional leiten und steuern Sie das Chapter der Local Solutions Operations Managers.
- Implement best-practice processes for major incident and crisis management, aligned with METRO standards.
- Establish a centralized change request management process and governance structure for local solution enhancements.
- Define and track service improvement, automation, and monitoring initiatives.
- Manage vendor governance, performance, and commercial topics (scope, billing, deliverables), driving optimization and corrective actions where needed.
- Operationally steer and govern the decommissioning of local legacy solutions to achieve the decommissioning targets through FY28.
- Continuously align with senior stakeholders and platform leads to accelerate decommissioning initiatives.
- Ensure dependencies, risks, and business impacts are actively managed throughout the decommissioning process.
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Our expectations of you
Education
- University degree in Information Technology, Business Administration, Engineering, or a related field; advanced degrees (e.g., MBA) are a plus.
Qualifications
- Proven track record in managing external service providers and offshore delivery models (e.g., AMS, shared services, or global capability centers).
- Proven ability to drive cost optimization and efficiency improvements through outsourcing, standardization, and consolidation initiatives.
- Strong program and project management capabilities, including governance, risk management, and delivery oversight.
- Strong interpersonal and stakeholder management skills, with the ability to communicate effectively and build trust-based relationships.
- Strong leadership presence with the ability to inspire confidence, influence stakeholders, and drive alignment across teams and senior partners.
- English business fluency in written and oral communication.
Experience
- 10+ years of experience leading complex IT outsourcing, shared services, or large-scale transition and transformation programs in international environments.
- Demonstrated experience leading large-scale transition programs, including migration of services and systems from local teams or incumbent vendors to new delivery models.
- Strong experience in legacy landscape optimization, including decommissioning of local solutions and application rationalization initiatives.
- Extensive experience working in complex, multi-country organizations with diverse stakeholder groups.
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What we offer
- At METRO.digital, we promote work-life balance through a hybrid working model.
- You'll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- We want you to become the best version of yourself with individual and company-wide programs and trainings for people development.
- We offer support whenever you need it - at every stage of your professional journey.
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Benefits
Work-Life-Integration
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
METRO AG
METRO is a leading international wholesaler of food and non-food products, catering to the needs of hotels, restaurants and caterers (HoReCa) as well as independent retailers.
Description
- Founding year
- 1964
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Chapter Area Lead - Legacy Solutions
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
