Job
- Level
- Experienced
- Job Field
- Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Emsdetten
- Working Model
- Onsite
Job Summary
In this role, you will evaluate wholesale returns, make commercial decisions, communicate clearly with customers, and identify improvement measures to enhance efficiency in technical support.
Job Technologies
Your role in the team
- Technical review of wholesale returns regarding credit note requirements.
- Making commercial decisions with customers in accordance with applicable goodwill policies, including clear and comprehensible communication of the decision-making basis to customers.
- Final evaluation and decision in case of complaints.
- Coordination of internal processing involving the QMF specialists.
- Complete technical evaluation of ceramic products.
- Organization of ordering, shipping, as well as storage and documentation of returned products.
- Initiation and implementation of improvement measures to increase efficiency and quality.
- Independent execution of remote service deployments in direct coordination with clients, including professional, diplomatic, and solution-oriented communication in case of complaints and technical inquiries.
- Placement of field service orders as well as marketing of maintenance interventions within the scope of service assignments.
- Support on construction sites as needed, including possible overnight stays.
- Development and creation of customized service solutions.
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Our expectations of you
Education
- Completed technical or commercial vocational training or a comparable qualification.
Qualifications
- Confident demeanor and assertiveness in communication with customers, trading partners, and internal interfaces.
- Pronounced analytical and structured working style.
- Ability to understand processes, derive optimization measures, and contribute to their further development.
- Good organizational skills, especially with regard to logistics processes, internal coordination, and service deployments.
- Excellent communication skills and diplomatic tact in dealing with customers, especially in handling complaints, goodwill decisions, and challenging conversation situations.
- High social competence and the ability to communicate technical and commercial matters in a clear, service-oriented, and target group-appropriate manner.
- Proficient in the use of standard MS Office programs.
- Good, preferably technically oriented English skills, both written and spoken.
Experience
- Several years of relevant professional experience in technical service, complaint management, or a quality environment.
- Ideally, good experience with SAP as well as CAQ and CRM systems.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
TECE GmbH
For over 30 years, we have been an independent family-run business that is close to people and markets. Our curiosity for the world of our customers leads us to develop thoughtful products and services, and it will continue to be our driving force for innovation.
Description
- Working Model
- Hybrid, Onsite
Technical Support Quality Management Field
- Location
- Emsdetten
- Working Model
- Onsite
- Diversity
- Open for all genders
