Job
In this role, you will support the CRM system Microsoft Dynamics across multiple support levels, analyze technical adjustments, and conduct training sessions to optimally assist users and enhance processes.
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Job technologies
Your role in the team
- Application support (1st, 2nd, & 3rd level) for the CRM system with Microsoft Dynamics.
- Application consulting and support for users throughout the entire Application Lifecycle.
- Analysis, evaluation, and implementation of technical adjustments to the system and further development of flow processes without development activities.
- Analysis and bug fixing of incidents and problems in coordination with the manufacturer as well as the respective customer department.
- Assignment and management of support and development requests to service providers.
- Development of test concepts as well as planning and execution of corresponding acceptance tests in the area of development and update processes.
- Participation in projects as well as taking on the role of "Team Manager (m/f/d)" in projects using the provided frameworks.
- Supporting the implementation of change concepts with the Malteser department.
- Creation of application documentation and development of training concepts.
- Conducting workshops and user training sessions as well as training users.
- Technical contact person for system processes and workflows.
- Willingness to participate in on-call duty.
Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Good knowledge in customizing Microsoft Dynamics.
- Knowledge and certifications such as ITIL 4 Foundation are desirable.
- Knowledge and certification in project management (e.g., Prince 2 Foundation) are desirable.
- Independent, quality- and goal-oriented work style as well as analytical, solution-oriented thinking.
- Good comprehension skills with the ability to quickly familiarize oneself with complex topics.
- Strong service orientation as well as excellent negotiation and communication skills.
- Willingness to travel.
Experience
- Several years of experience in end-user support/customer service with a focus on Microsoft Dynamics.
What we offer
- Modern corporate culture with customized workplace concepts.
- Very good working atmosphere and a respectful togetherness.
- Fair compensation (pay system) and promotion of occupational pension schemes (bAV).
- Home office / mobile office option and flexible working hours for a healthy work-life balance.
- Workation within the EU.
- Further training and individual development opportunities (SoCura Career Concept / Talent Management).
- Above-average offerings in health promotion (mobile massage, relaxation room, check-ups, etc.) as well as occupational health services.
- Time credit for doctor visits and administrative appointments.
- Good transport connections (job ticket, company bike, underground parking).
- Employer subsidy for canteen use.
- Dog-friendly company.
- Employee discounts, events, and much more.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
We take care of accounting, IT and HR services for welfare organizations so that they can concentrate on their core business: working with people. By bundling our competencies, we can offer standardized solutions for growing demands on internal services that arise from the ongoing digitalization, documentation requirements and increasing compliance requirements.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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