Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Siegburg
- Working Model
- Onsite
Job Summary
In this role, you will provide support for first and second-level issues at schools, develop technical concepts, and manage mobile devices as well as license management for IT systems.
Job Technologies
Your role in the team
- The scope of work essentially includes supporting the First- and Second-Level Support at the district-owned schools, providing and servicing clients, developing technical concepts, as well as managing the existing MDM systems and license management.
- First- and Second-Level Support - Receiving, categorizing, prioritizing, and documenting technical inquiries and fault reports in the fault management portal (ticket system) and troubleshooting for the 13 district-owned schools at 18 school locations.
- Provision and servicing of clients and peripheral devices
- Installation of Clients
- Reconfiguring Clients
- Repair of printers, scanners
- Ongoing development of the existing technical concepts of school IT, possibly adapting to new developments.
- Management of Mobile Device Management (MDM) systems for Windows and iOS
- Procurement of hardware and software
- Market research
- Creation of job descriptions
- License Management
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or comparable fields (application development, digital networking, data and process analysis) or solid knowledge in the IT environment, supplemented by relevant verifiable professional experience.
Qualifications
- Class B driving license
- Knowledge in application and user support up to 2nd-level support
- Good hardware knowledge
- Ability and willingness to work in a team
- Strong communication skills
- Confident, friendly, and persuasive demeanor
- Responsible, independent, and reliable work ethic
- Willingness to continuous professional development
Experience
- Additionally desirable are: a strong technical affinity with experience in current Windows operating systems, Active Directory, and standard software.
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What we offer
- Pay grade 9b TVöD including all social benefits customary in the public sector
- Excellent work-life balance through flexible working hours within the framework of flextime and the possibility of remote work.
- A secure job with modern and ergonomic workplace equipment such as laptops and height-adjustable desks.
- Extensive internal and external training opportunities
- Company pension scheme for collective agreement employees
- Performance-based pay
- Free parking during service hours
- Offers for workplace health promotion
- Company cafeteria (Siegburg district office)
- Mobility offers such as Jobrad leasing for tariff employees and a state-of-the-art electrified corporate fleet for business trips.
- Excellent accessibility by public transport
- An interesting field of work within a qualified team
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Rhein-Sieg-Werkstätten der Lebenshilfe gGmbH
Die Rhein Sieg Werkstätten der Lebenshilfe gGmbH betreibt an verschiedenen Standorten im rechtsrheinischen Rhein-Sieg-Kreis Werkstätten für behinderte Menschen (WfbM) und bietet derzeit 1.200 Menschen mit vorwiegend geistiger Behinderung und/oder psychischer Beeinträchtigung behindertengerechte Arbeitsplätze mit professioneller Förderung und Betreuung.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT specialist
- Location
- Siegburg
- Working Model
- Onsite
- Diversity
- Open for all genders
