Job
In this role, you will support the IT team by processing IT tickets, setting up hardware and software, resolving issues, and participating in exciting projects while optimizing operational processes.
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Your role in the team
- You support our IT team with daily 1st and 2nd level support.
- You handle IT tickets and help resolve incidents.
- You set up hardware such as PCs, laptops, printers, and mobile devices.
- You install software and perform updates.
- You document IT processes and solutions in a clear and comprehensible way.
- You’ll contribute to exciting IT projects and rollouts.
- You continuously optimize operational processes and structures.
Our expectations of you
Qualifications
- You are an enrolled student (all genders) in (business) informatics, with a valid certificate of enrollment and availability for at least one year.
- You can work up to 20 hours per week.
- You have knowledge of Windows and Office environments.
- You have advanced knowledge of standard hardware.
- You have a good command of German, both spoken and written (at least C1 level).
- You have strong communication and teamwork skills.
Experience
- Ideally, you have experience providing 1st and 2nd level support over the phone.
What we offer
- Your health matters to us: Our company is committed to promoting well-being, with support from our in-house psychologist, a subsidy for computer glasses, and much more.
- Personal growth: Supporting personal and professional development, for example by offering the ITIL Foundation certification after successfully completing the probationary period.
- Free travel: subsidy for the Deutschlandticket.
- Secure career prospects: employer contribution to occupational pension provision and working in a safe environment.
- No money, no fun: a “Refer a Colleague” bonus if your referral is successfully hired, plus attractive discounts through our Corporate Benefits.
- Celebrate together: Regular company events, such as summer parties and Christmas celebrations.
- ONE DATAGROUP: A positive, collaborative work environment.
Benefits
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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