Job
- Level
- Experienced
- Location
- Dortmund
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will assist employees with technical issues in 2nd Level Support, manage the Matrix42 ITSM Suite, and document solutions for more efficient IT service management.
Job Technologies
Your role in the team
- In 2nd level support, you assist our employees with technical issues.
- You ensure that our systems and hardware operate smoothly – and contribute significantly to our success.
- Furthermore, you will be responsible for the administration of our Matrix42 ITSM suite.
- In your team, you will encounter people who take responsibility and bring in their personal strengths.
- We exchange ideas and develop together.
- With your expertise, you handle issues that cannot be resolved at the 1st level support: You independently analyze, narrow down, and resolve incidents using helpdesk software, remote support tools, as well as by phone or in person on site.
- You ensure a stable and efficient IT service management: This includes administering, supporting, and further developing our Matrix42 ITSM suite.
- You provide self-help assistance: By developing and documenting instructions, troubleshooting, and workarounds in our comprehensive Knowledge Base, you contribute to building the knowledge of our employees within the network.
- Our employees trust you for IT service requests: analyzing and managing Active Directory permissions is just as much part of your responsibilities as workplace analysis to determine the required office applications and PC hardware.
- You will help us move forward: With your expertise, you will contribute to interesting and diverse IT projects within a modern IT infrastructure.
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Our expectations of you
Education
- You have completed your vocational training as an IT specialist in the field of system integration or possess an equivalent qualification.
Qualifications
- You possess extensive knowledge in the field of information technology as well as good knowledge of Microsoft Client operating systems and MS Office applications.
- They are characterized by a reliable work ethic, team spirit, and a high customer orientation.
- Furthermore, you have a quick grasp of new concepts and enjoy learning about new products and technologies.
Experience
- You have experience in administering the Matrix42 ITSM suite and working with PowerShell.
- Ideally, you have practical experience in IT support.
- Ideally, you already have experience with Microsoft Azure.
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What we offer
- Almost 400 IT experts are shaping the future at Continentale - help develop it!
- From the very beginning, you will receive responsibility and creative freedom to help shape the digital transformation in our insurance group.
- Would you like to experience the exciting fusion of insurance and technology? We offer you a variety of opportunities to leverage your individual strengths.
- Whether you have an affinity for software development, IT security, administration, project management, or other IT areas - contribute to our team with the goal of growing through challenging tasks and continuously developing your skills.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Continentale Krankenversicherung a.G.
Continentale is an insurance association rich in tradition that offers security for customers and employees. Through reliable and calculable corporate policies, we enable our employees to enjoy solid career prospects.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(1 Review)2.8
Engineering
2.6Culture
3.2Workingconditions
3.4Career Growth
2.0
2nd level IT support and Matrix42 administration
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
