Job
In this role, you will administer the Salesforce platform, manage users and permissions, handle support requests, and collaborate with external service partners for the continuous development of Salesforce.
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Job technologies
Your role in the team
- Administration and operation of the Salesforce platform.
- User, role, and permission management, including multi-factor authentication (MFA).
- Handling and documenting support requests in 1st-level support.
- Analysis, prioritization, and coordination of incidents and service requests with the external managed service provider.
- Management and coordination of the external Salesforce managed service provider.
- Administration of Salesforce standard features (Sales Cloud, Service Cloud, and, in the future, Experience Cloud and Field Service).
- Supporting business departments in making optimal use of Salesforce.
- Performing standardized data imports and ensuring high data quality.
- Further development of the knowledge management solution and AI-powered delivery of user information.
- Support with releases, functional testing, and the rollout of new Salesforce features.
- Continuous development of the Salesforce platform in collaboration with business departments.
Our expectations of you
Education
- Completed IT training, a degree in (business) informatics, or an equivalent qualification.
Qualifications
- Good knowledge of Salesforce Sales Cloud and Service Cloud.
- Confident working knowledge of Salesforce standard objects (Leads, Accounts, Contacts, Opportunities, Cases, and Activities).
- Experience in building and further developing knowledge management solutions, ideally with Salesforce Knowledge and AI-powered knowledge delivery.
- Ideally, Salesforce Certified Administrator; Salesforce Certified Advanced Administrator is an advantage.
- Good command of German and English.
Experience
- Experience in Salesforce administration and user support.
- Very good knowledge of Salesforce Lightning Experience.
- Knowledge of Experience Cloud and Field Service is an advantage.
- Experience in user, role, and permission management.
- Experience creating and analyzing reports and dashboards.
- Experience in data management (data quality, data import/export, and duplicate management).
What we offer
- A secure and versatile workplace in a steadily growing family-owned business.
- We offer an attractive compensation package with numerous additional benefits.
- You are entitled to 30 days of annual leave, with the option to receive an additional 8 days by converting the collectively agreed supplementary payment into care or childcare leave.
- Our cafeteria offers a varied selection of regional dishes every day.
- With our bike leasing offer, you have the choice.
- Take advantage of attractive discounts through Corporate Benefits and many other perks through partnerships with regional partners.
Benefits
Food & drink
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Otto GmbH & Co. KG is a leading German trade and services company based in Hamburg. With over 41,000 employees worldwide, Otto operates in the retail, financing and logistics, as well as mail order business sectors, setting industry standards.
- Established Company
- Onsite, Hybrid
- Trade
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