Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the point of contact for IT inquiries and issues, independently handling incidents from hardware to software, while documenting everything in the ticketing system to ensure a high standard of service.
Job Technologies
Your role in the team
- In our position as ICT Support Engineer (m/f/d) at our location in Dortmund, you are the first point of contact for colleagues worldwide, handling incoming IT requests and incident reports, and developing appropriate solution strategies as part of the Service Desk team.
- You support internal employees worldwide in the ICT Service Centre in collaboration with local ICT contacts.
- You handle inquiries and fault reports via phone, in person, or through the ticket system, and analyze their causes.
- You handle incidents and service requests independently - from hardware to Windows to applications.
- The decision on suitable solutions or escalations is up to you to ensure a high IT service standard.
- You document all processes in a structured manner in the ticket system, thereby contributing to the support of over 10,000 workplaces worldwide.
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Our expectations of you
Education
- Completed training as an IT specialist with a focus on system integration with at least two years of professional experience.
Qualifications
- You have knowledge of Microsoft Office 365, Windows 11, and Active Directory.
- You are communicative, customer-oriented, and convince with very good communication skills in English and German.
- On-site support for the teams in Dortmund and Mönchengladbach.
- You understand the importance of automation in a growing organization and actively contribute to the continuous improvement of the team.
Experience
- Experience with TOPdesk, PowerShell, Intune, or SCCM is advantageous.
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What we offer
- Flexible working hours and hybrid work model.
- 30 vacation days as well as the option for 20 workation days within the EU per year.
- Group accident insurance and asset-building benefits.
- Our Jobbike Program.
- Annual salary review discussions.
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Benefits
Work-Life-Integration
- 🏖️Workation
- 🚌Excellent Traffic Connections
- 🐕Animals Welcome
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
More net
- 💻Company Notebook for Private Use
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
- 💵Bonus Payments
- 👷♂️Additional Insurance
- 🏝️Summer and Christmas Bonus
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Vanderlande Industries GmbH
Vanderlande is the pioneer of logistic process automation for airports and package handling, as well as an innovative provider of process automation solutions for warehouses. Our company provides efficient, cost-effective solutions that improve your operation's productivity and competitiveness. Whether you're looking to automate your baggage handling or package sorting process, Vanderlande has the experience and expertise to get the job done right.
Description
- Company Size
- 250+ Employees
- Founding year
- 1949
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Logistics, Transportation
ICT Support Engineer
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
