Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT inquiries from customers, providing friendly and competent support for incidents and service requests, while documenting actions and escalating complex issues to 2nd or 3rd level support.
Your role in the team
- As a First Level Supporter / 1st Level Supporter (m/f/d), you are the first point of contact for our internal and external customers regarding inquiries such as incidents, change requests, and service requests.
- You ensure that inquiries are handled quickly, friendly, competently, and solution-oriented.
- Our clients do not expect call center mentality, but reliable and personalized support for IT questions.
- Receiving and processing inquiries via ticket system or email/phone (not a call center).
- Ensuring availability during the agreed operating hours.
- Ensuring compliance with the Service Level Agreements (SLA).
- Documentation of the measures implemented and maintenance of the knowledge database.
- Escalation of complex issues to 2nd or 3rd level.
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Our expectations of you
Education
- You have completed vocational training and a strong affinity for IT.
Qualifications
- Analytical and structured thinking skills, initiative, and professional demeanor.
- Strong communication skills and a friendly demeanor.
- Teamwork, service-oriented mindset, and quality-focused work approach.
- You are good at building long-term relationships with clients.
- Fluent in German and English, both written and spoken (German C1, English B2).
Experience
- Ideally, you have practical professional experience in 1st-level support.
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What we offer
- Team-oriented corporate culture, helpful colleagues, and communication at eye level with high knowledge exchange.
- Fast and transparent internal processes in modern cloud environments.
- A dynamic work environment with flat hierarchies and room for innovative ideas.
- Flexible working hours and remote work.
- 30 + 1 days of vacation.
- Working in the company building at Skyline Hill (Hubland) with new and modern facilities.
- Individual onboarding including coaching & targeted development.
- Technically well-equipped and modern workplaces.
- Multiple awards - Focus Business Award "Top Employer for SMEs".
- Interesting national and international projects with well-known companies and global market leaders.
- Exciting scope of responsibilities that you can significantly advance.
- Continuous employee development through tailored training programs.
- Attractive compensation with performance-based components.
- Company pension scheme with a high employer contribution.
- Option for mobile working domestically and abroad (Workation) including insurance coverage.
- Option to use our bicycle leasing.
- Offers for employee health through "Wellhub" - gym and more.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Fink IT-Solutions GmbH & Co KG
Fink IT-Solutions GmbH & Co. KG, based in Würzburg, Germany, is a leading IT consulting firm specializing in SAP and OpenText solutions. With a wide range of services from consulting to development, the company offers innovative solutions in a creative work environment.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
First-level support
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
