Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Göppingen
- Working Model
- Onsite
Job Summary
In this role, you are the technical contact and resolve customer issues via phone or on-site, handle reports in the ticketing system, and work on projects for product improvement and development.
Job Technologies
Your role in the team
- As a technical specialist, you are the direct contact person for our global service organization regarding technical questions in the field of electrical engineering.
- You address the field issues as they arise until a case-specific, customer-oriented solution is achieved.
- They resolve fault reports and complaints via telephone, written communication, or video chat, but also in person directly at the customer's location.
- You handle the fault reports and forward them to the appropriate specialist department via an internal ticketing system.
- They analyze issues that arise in collaboration with our Technical Department for the further development and improvement of our products.
- They actively participate in projects related to maintenance, spare parts supply, custom solutions, and new developments.
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Our expectations of you
Education
- You have completed training as a Mechatronics Technician or a comparable qualification; further qualification as a Technician or Master in the field of Mechatronics or Electrical Engineering is desirable.
Qualifications
- You have knowledge in the field of electrical engineering and ideally also basic hydraulic knowledge.
- You have good knowledge of English.
- You are proficient in using the standard MS Office products; familiarity with SAP is an advantage.
- You enjoy working in a motivated, customer-oriented team.
Experience
- You have already gained professional experience in technical customer support.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
Wirtgen GmbH
Wirtgen GmbH is an established company in the machinery sector, specializing in the manufacture of machines for road construction. Based in Windhagen, Germany, it offers a variety of machines for road maintenance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Technical Supporter
- Location
- Göppingen
- Working Model
- Onsite
- Diversity
- Open for all genders
