Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will independently handle 1st and 2nd level support requests, manage hardware and software installations, and document solutions in the ticketing system.
Job Technologies
Your role in the team
- Independent and professional handling of 1st and 2nd level support.
- Written and telephone acceptance, qualification, and coordination of support requests, as well as proactive follow-up of open tickets.
- Documentation of the identified or developed solution and creation of the corresponding documentation in the ticket system.
- Supervision and execution of hardware and software installations.
- Responsibility for planning and overseeing IT-related projects.
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Our expectations of you
Education
- Successfully completed degree in information technology, a successfully completed vocational training as an IT specialist (m/f/d), or comparable qualifications.
Qualifications
- Proficient in the use of standard MS Office applications.
- Very good German and good English skills in spoken and written form are an advantage.
- Independent and customer-oriented working style, organizational skills, and a high level of technical affinity.
Experience
- First professional experience in IT customer support is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Junior IT Support Engineer
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
