Job
- Level
- Experienced
- Location
- Heilbronn
- Working Model
- Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Salary
- 4.124 to 5.753€ gross/month
Job Summary
In this role, you analyze and resolve technical issues in 1st and 2nd level support, assist users, conduct maintenance work, and support the team with infrastructure challenges.
Job Technologies
Your role in the team
- As part of our central IT support, you ensure that our systems and users operate smoothly.
- As a competent point of contact, you will take on tasks in 1st and 2nd level support—with a focus on independently analyzing and resolving technical and application-specific issues.
- 1st-Level Support (approx. 15%): You are the first point of contact in the IT hotline and ticket system, providing users with quick and reliable assistance.
- You receive requests and disturbances, document them in the ticket system, and resolve simple, recurring issues independently.
- You qualify more complex cases and forward them to the 2nd-level support or other specialized departments.
- You support in ensuring compliance with service and quality standards in user support.
- 2nd-Level Support (approx. 70%): You analyze and resolve technical and application-specific issues at the client, server, and network levels.
- You perform maintenance, configuration, and update tasks on hardware and software systems.
- You are responsible for the deployment, reinstallation, configuration, and management of hardware (e.g., notebooks, monitors, printers, and mobile devices).
- You perform fault analyses as well as the exchange and repair of defective components.
- You support users in the use of IT systems and specialized applications.
- You train the 1st-level support and end users on new technologies, processes, and applications.
- You work closely with system administration, the departments, and external service providers.
- You support the implementation of new IT solutions as well as IT projects and rollout measures.
- You create and maintain technical documentation, knowledge bases, and work instructions.
- Deputy Head of IT Infrastructure and Support (approx. 15%): You will assume the deputy role in the absence of the department head and support them in daily operations.
- You, together with the department head, ensure the continuous completion of tasks and smooth IT operations.
- You assist in organizing, managing, and prioritizing workflows within the department.
- You coordinate the handling of support requests and infrastructure topics, taking into account priorities, resources, and service level agreements.
- You are involved in technical decisions as well as the development of processes, standards, and workflows.
- You assume the representation of the department towards specialist areas, organizational units, and external service providers.
- You support the planning, management, and implementation of projects in the field of IT infrastructure and support.
- You contribute to the development of concepts, decision-making bases, and reports for the department management.
- You assist in ensuring IT security, data protection, and quality standards.
- You promote collaboration within the team and support the professional coordination of the staff.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification with relevant practical experience.
Qualifications
- In-depth knowledge of Windows client and server environments, Microsoft 365, as well as troubleshooting hardware, software, and network systems.
- Strong service and customer orientation as well as enjoyment of direct user contact.
- Independent, structured, and solution-oriented working style.
- A high level of responsibility, initiative, and reliability.
- Organizational skills as well as the ability to prioritize tasks and coordinate them purposefully.
- Confident demeanor and strong communication skills when dealing with employees, executives, and external partners.
- Ability to work in a team as well as the willingness to take responsibility within a small to medium-sized IT team.
- Interest in innovative technologies and the further development of modern IT solutions.
Experience
- Several years of experience in IT support, ideally in 1st and 2nd level support.
- Initial experience in the professional coordination of employees, projects, or service providers is advantageous.
This text has been machine translated. Show original
What we offer
- Your classification in employment status will be up to EG 10 TVöD if the collective agreement and personal requirements are met.
- The monthly gross base salary ranges from €4,124.53 (Level 1) to €5,753.35 (Level 6), depending on your tariff classification.
- The precise classification is carried out in a non-discriminatory manner in accordance with the provisions of § 16 TVöD.
- Full-time position that is fundamentally divisible (provided that the application situation allows for tandem staffing).
- We offer you flexible working hours to ensure an optimal work-life balance.
- Look forward to a responsible and varied role in a motivated, collegial, and competent environment.
- Enjoy an ergonomic and modern workplace with up-to-date IT equipment that enables remote work.
- Benefit from a variety of internal and external training opportunities, targeted personnel development, and individual coaching.
- Participate in health days as well as regularly scheduled sports activities.
- Receive a meal allowance for the canteen.
- We offer you a comprehensive mobility concept (e.g., job ticket, bike leasing, and bike commuter bonus).
This text has been machine translated. Show original
Job Locations
About Your Employer
Landkreis Heilbronn
The Heilbronn district is managed by the Heilbronn district office, which offers a wide range of services, including social services, environmental and health protection, transportation, public order, education, as well as infrastructure and municipal services. The authority is located in Heilbronn, Germany, and was founded in 1938.
Description
- Company Type
- Established Company
- Industry
- Public Service, Unions
IT Support Specialist - 1st/2nd Level with Deputy Head of IT Infrastructure and Support
- Salary
- 4.124 to 5.753€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.672 to 3.508 € net/month · Tax class I
- Location
- Heilbronn
- Working Model
- Onsite
- Diversity
- Open for all genders
