Job
In this role, you are the first point of contact for IT inquiries and handle 2nd-level support cases. You manage Microsoft 365, set up devices, and address disruptions sustainably.
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Job technologies
Your role in the team
- You are the first point of contact for colleagues at headquarters and in stores, and you also handle more complex 2nd-level cases: analyzing issues, identifying root causes, and resolving them sustainably.
- You administer our Microsoft 365 environment, including Active Directory, Entra ID, Exchange, Teams, and SharePoint.
- You set up, manage, and support Windows, macOS, and iOS devices.
- When disruptions occur, you keep a clear overview, set priorities, and drive the solution forward.
- You contribute to IT projects and bring your own ideas to improve processes and tools.
Our expectations of you
Education
- Completed IT training (e.g., as an IT specialist) or an equivalent qualification.
Qualifications
- Good knowledge of M365, Active Directory, Windows, and macOS.
- Good command of English.
- A structured, solution-oriented approach to work and a genuine interest in understanding how things work.
- A service-oriented mindset with a hands-on attitude: you take action instead of passing things on.
Experience
- Practical experience in IT support, ideally beyond 1st-level support.
What we offer
- Location: Cologne.
- Work environment: Headquarters.
- Position available: immediately.
Job locations
About your employer
With over 200 stores in Germany, Austria, Switzerland, the Netherlands, Spain, Italy, Belgium, France, and the USA SNIPES SE is one of the most successful sneaker and streetwear chain stores in Europe. Since opening its first store in Essen in 1998, SNIPES has been an integral part of the urban scene and is constantly growing thanks to regular openings.
- Established Company
- Onsite, Hybrid
- Trade
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