Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor the IT systems of our large clients in a three-shift operation, categorize incidents and service requests, while ensuring compliance with SLAs.
Your role in the team
- You will join our friendly and competent team in the 'Network Technologies' business unit, working with major clients from various sectors such as finance, healthcare, or airports.
- As a System Operator (m/f/d), your trained eye immediately detects important issues, and prioritizing multiple tasks at once comes easily to you? Great! Then look forward to an interesting and process-oriented role that also offers many opportunities for you to develop further at AirITSystems and to get to know our various areas of activity in depth.
- You will mainly be responsible for the following tasks:
- For our managed services clients, you will be responsible for monitoring, ticket reception, and escalation in a three-shift operation.
- You are responsible for analyzing, categorizing, and prioritizing disruptions and service requests from our major clients.
- Maintaining Service Level Agreements (SLAs), dispatching, and issue tracking are also part of your responsibilities.
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Our expectations of you
Education
- Completed vocational training with a technical background (e.g., IT specialist for system integration or IT systems electronics) or a comparable qualification.
Qualifications
- You don't need to be 'ready' for this position yet: if you have an interest in IT and Cyber Security and possess basic technical knowledge, your colleagues will handle your onboarding, and you will continuously develop internally.
- Security requires YOUR expertise: With us, you regularly undergo internal training to continuously develop your skills.
- Your excellent oral and written communication skills in German also support you in customer communication — even in challenging situations.
- Your service- and solution-oriented mindset helps you stay clear-headed even in stressful situations. Your colleagues and clients already appreciate this about you.
- You are willing to work in a three-shift system (usually 3 mornings, 2 evenings, 1 night). Your team works in a hybrid mode – from the office or from home. Your colleagues will of course ensure a comprehensive onboarding process.
Experience
- You have initial experience or basic knowledge of networks and servers.
- Ideally, you have some experience working with ticket systems in the field of 1st Level Support.
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What we offer
- Life must also be predictable: We plan the shifts within the team quarterly so that you can optimally manage your work-life balance.
- You can expect a secure job with plenty of room for development and great colleagues who support you, as well as performance-based compensation in a future-oriented industry.
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Benefits
Food & Drink
More net
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 🍰Employee Stock Option
- 👷♂️Additional Insurance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
AirITSystems GmbH
AirITSystems is a leading system house specializing in the planning, implementation and operation of services and solutions for the following areas: Network Technologies/IT Security, ANS by AirITSystems, Organizational Security, Airport Solutions, Building Security.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2001
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System Operator Managed Services
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
