Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you support IT support by handling hardware and software requests, documenting solutions, maintaining systems, and assisting new colleagues' onboarding. You optimize processes and support the transition to a new ticketing system.
Job Technologies
Your role in the team
- You are part of our IT support team and thus the first point of contact for our colleagues regarding everything related to hardware, software, and applications.
- You assist with issues that hinder your colleagues' daily work — quickly, friendly, and solution-oriented.
- Just as important as daily operations: We want to accurately capture and document knowledge that is currently only in people's minds – processes, recurring problems, solutions.
- You have a good sense of how to turn "we always do it this way" into a comprehensible description.
- You receive IT issues via phone or written communication, analyze them, and find solutions – or pass them on properly pre-qualified if the issue is more complex.
- You document each case in a structured manner in our ticket system.
- You are responsible for the maintenance and upkeep of our workplace systems (macOS & Windows) and are available to troubleshoot when issues arise.
- You install, configure, and update software.
- You support new colleagues with onboarding so that they are technically ready to start from day one.
- You assist in developing and expanding our internal knowledge database and checklists for recurring topics.
- You assist us with the transition to a new ticket system (Jira) - this involves not only migrating data but also clearly redefining workflows.
- You document processes and workflows in such a way that new colleagues can understand them without asking questions.
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Our expectations of you
Qualifications
- You are studying Computer Science, Business Informatics, or a comparable technical program - genuine interest in IT is essential.
- Basic knowledge of macOS and Windows. Linux skills are an advantage.
- You work in a structured and reliable manner and keep track of multiple open topics at the same time.
- You communicate clearly and enjoy explaining things to others—both in writing and verbally.
- You are ready to be on-site in Berlin regularly and reliably - presence is not just a nice-to-have for this position, but part of the job.
- You communicate confidently in German and have basic English skills for technical documentation and tools.
- Initial contact with ticketing systems or IT support
- Knowledge of Microsoft 365
- Interest in SAP administration or connected systems like xSuite - if that excites you, there is room for it with us.
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What we offer
- Annual leave entitlement of 30 days for a full-time week, corresponding to 18 days for a 3-day week (20 hours), as well as an additional day off on your birthday.
- Flexible working hours thanks to flextime.
- High-quality technical equipment.
- Work in a forward-looking industry.
- Flat hierarchies, short communication channels, and a pleasant working environment.
- Family-like and open interaction in a culture of using the informal 'you'.
- Modern offices in a convenient location with a view of Checkpoint Charlie.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
DNS:NET Internet Service GmbH
Bereits im Jahr 1998 wurde das Telekommunikationsunternehmen DNS:NET in Berlin / Brandenburg gegründet, um den Infrastrukturausbau weißer Flecken - das sind Gebiete ohne schnelles Internet - in Städten und Gemeinden voranzutreiben. Mit der eigenen Netzinfrastruktur versorgen wir, die Unternehmen der DNS:NET Gruppe, heute sowohl eigene Endkunden als auch andere Netzbetreiber mit Vorleistungsprodukten.
Description
- Founding year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Werkstudent IT
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
