Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Offenbach am Main
- Working Model
- Hybrid, Onsite
Job Summary
In this role you will manage the ServiceNow platform, maintain the backlog, work closely with stakeholders to define requirements, and optimize processes while actively shaping the platform strategy.
Job Technologies
Your role in the team
- Overall responsibility for a ServiceNow platform throughout the entire product lifecycle - from backlog management and testing to stable operation.
- Close collaboration with internal stakeholders from product management, project management, support, operations, infrastructure, and IT security to gather and define requirements.
- Further development of the platform strategy in coordination with management as well as shaping the long-term vision.
- Ensuring the quality and suitability of services, processes, and configurations, as well as identifying potential for optimization.
- Analysis, design, and digitalization of existing and new processes in collaboration with global process owners.
- Support of the company-wide rollout as well as ensuring effective knowledge transfer through workshops, documentation, and coaching measures.
- Active participation in Service Management and cross-departmental communication.
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Our expectations of you
Education
- Completed degree in Computer Science or a comparable qualification with several years of practical experience in the IT environment.
Qualifications
- Solid knowledge in the analysis, modeling, and optimization of processes as well as in their transfer into digital and partially automated workflows.
- Proficient in tools such as Jira, Confluence, and MS Office; additional knowledge of other development and cloud-related tools is advantageous.
- Strong communication skills, team orientation, and analytical thinking.
- Very good German language skills as well as confident presentation skills.
Experience
- Several years of experience in IT Service Management.
- Ideally, experience with the implementation, further development, or optimization of ServiceNow.
- Experience in planning, managing, and implementing IT projects as well as in handling relevant methods and tools.
- Experience in an agile work environment (e.g., Scrum), ideally with experience in the role of Product Owner.
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What we offer
- Permanent employment with attractive compensation.
- Flexible working hours with a flexitime model.
- Option for remote work.
- Subsidy for public transportation (e.g., job ticket).
- Option for bicycle leasing.
- Company health benefits.
- Company pension scheme.
- Individual training and development opportunities.
- Modern, team-oriented work environment with flat hierarchies.
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
More net
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Product Owner ServiceNow
- Location
- Offenbach am Main
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
