Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support to users and system administrators at the server and client level, handle tickets in first and second level support, and conduct training sessions.
Job Technologies
Your role in the team
- Technical support for users and system administrators at server and client level.
- Independent handling of tickets within the scope of first- and second-level support.
- Conducting training sessions and onboarding for users.
- Participation in the design and further development of the Helpdesk team's knowledge database.
- Forwarding unresolved inquiries to the third-level support.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Excellent knowledge in handling ticketing systems and in the ITIL environment.
- Fluent in German, both spoken and written, as well as good English skills.
Experience
- Extensive experience in first- and second-level support, as well as in software and hardware support for users.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Supporter 1st and 2nd Level
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
