Job
In this role, you will assist our customers as the first point of contact in support, analyze issues with dealership software, document solutions, and qualify complex inquiries for further assistance.
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Job technologies
Your role in the team
- Providing telephone and written support to our customers as their first point of contact
- Handling, analyzing, and independently resolving user inquiries and technical issues in 1st-level support
- Structured logging, processing, and tracking of requests in our ticketing system
- Qualified escalation of complex issues to the relevant departments (2nd-level support, project management, or development)
- Documentation of solutions, as well as maintaining and further developing our knowledge base and FAQ
- Close collaboration with Sales, Project Management, Quality Assurance, and Development
- Supporting the sales team with administrative tasks and general organizational activities
Our expectations of you
Education
- Completed vocational training or a university degree, ideally in IT or a related field
Qualifications
- Enthusiasm for IT and an interest in learning about our software and its technical aspects
- Strong service and customer orientation, with a genuine enjoyment of working with people
High standards of quality and a strong sense of responsibility - Independent, structured, and solution-oriented approach to work
- Teamwork skills and friendly, clear communication
- Very good command of German, both spoken and written
- Confident use of common MS Office applications
Experience
- Initial professional experience in IT support, helpdesk, or customer support is an advantage.
What we offer
- A varied role with a high degree of autonomy in a financially successful and growing company
- A permanent employment contract, along with short decision-making processes and a flat hierarchy
- An appreciative, collegial working environment with an open company culture
- Flexible working hours with trust-based working time, as well as the option to work remotely by arrangement
- Modern office in a prime location right on Hamburg’s Binnenalster, within walking distance of the main train station and Jungfernstieg.
- Regular team events and shared after-work activities
- Subsidy for the Deutschlandticket or JobRad leasing
- Corporate fitness through WellPass, with access to a wide range of sports, fitness, and wellness offerings
- Individual internal and external training and development opportunities
- Assistance with finding accommodation
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Job locations
About your employer
Automotive solutions have been the focus of BWSolution's services since 2000. With individual developments and own industry solutions, especially car dealerships and car dealership groups are supported.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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