Job
- Level
- Experienced
- Location
- Duderstadt, Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 92.868 to 108.670€ gross/year
Job Summary
In this role, you take responsibility for Microsoft 365 Copilot, develop governance standards, manage providers, and optimize service quality and costs to enhance the efficiency of AI-driven workflows.
Job Technologies
Your role in the team
- In the role of Service Owner, you take end-to-end responsibility for Microsoft 365 Copilot as a strategic Digital Workplace service.
- You shape the development, governance, and global utilization of M365 Copilot and ensure that our employees can safely, efficiently, and value-addingly harness the potentials of AI-based working methods.
- From a future perspective, the role offers the opportunity to take on additional services in the Digital Workplace area.
- You will assume global end-to-end responsibility for Microsoft 365 Copilot as well as, in the future, other Digital Workplace services.
- You define and measure service quality using clear key performance indicators (e.g., adoption, user satisfaction, business value, security & compliance) and derive targeted improvement measures from them.
- You ensure a stable and secure operation by effectively managing external service providers and clearly defining collaboration in contractual and operational terms (e.g., SLAs, KPIs).
- You develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams.
- You advise departments on identifying and implementing use cases to maximize the business value of AI technologies.
- You are responsible for budget, license, and cost management for your services and continuously optimize the economic efficiency of service delivery.
- You monitor market trends and technological developments around Generative AI, Microsoft 365, and Digital Workplace, and derive innovations and transformation initiatives from them.
- You coordinate global onboarding, change, and communication initiatives to ensure the successful adoption of new services.
- You work closely with international departments, service providers, and global IT teams to develop innovative workplace services tailored to needs.
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Our expectations of you
Education
- You have successfully completed a degree in Computer Science, Business Informatics, or a comparable field of study.
Qualifications
- You have a good understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment.
- You possess extensive knowledge in IT service management processes (e.g., ITIL), contract and provider management, as well as in financial topics such as budgeting and cost control.
- You communicate clearly and purposefully - in German and English - and enjoy working in a team as well as with international stakeholders.
Experience
- You have several years of experience in Digital Workplace and M365, as well as in Service Management.
- Ideally, you have concrete knowledge and experience with Copilot for M365 Services.
- You bring experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers.
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What we offer
- The position can also be filled remotely within Germany.
- Attractive compensation including bonus and 30 days of vacation.
- Flexible and family-friendly working time models (including options for remote work).
- Individual personnel development through our extensive training program.
- An open corporate culture with regular team events and an exciting international work environment.
- Corporate Benefits, EGYM Wellpass, offers for health management, as well as many other advantages awaiting you at Ottobock.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
- 💵Bonus Payments
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
- 🏝️Summer and Christmas Bonus
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Ottobock SE & Co. KGaA
At Ottobock, we pride ourselves on providing high-quality, technologically advanced medical devices and services to our customers around the world. Our goal is to help people with disabilities regain their mobility and protect their existing functions. This is our top priority, and it encompasses all of the products and services we offer.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Industry, Production
IT Service Owner M365 Copilot
- Salary
- 92.868 to 108.670€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.54.694 to 62.539 € net/year · Tax class I
- Location
- Duderstadt, Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
