Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Magdeburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for customer inquiries, ensuring smooth software usage. You will handle requests, install updates, and provide training sessions.
Job Technologies
Your role in the team
- As a Helpdesk First-Level Support ERP/POS (m/f/d), you are the first point of contact for customer inquiries regarding our software or technical questions.
- You support our customers via phone, email, and remote access, ensuring the smooth operation of our software for the clients.
- You analyze business transactions in the customer service sector.
- You handle customer inquiries via phone and ticketing system.
- You ensure that service cases in the ticket system are fully documented and closed.
- You install updates and add-on modules via PC connection.
- You handle service cases from the initial inquiry to problem resolution and maintain direct communication with our customers.
- You provide topic-specific user training.
- You support the development department in quality assurance and further development of the software.
- You contribute to documenting and expanding knowledge about procedures, products, and services in the helpdesk.
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Our expectations of you
Education
- A completed vocational training, ideally in the IT sector, or equivalent knowledge.
Qualifications
- Basic knowledge of common Microsoft operating systems.
- Strong customer and service orientation.
- Strong communication skills, confident and friendly demeanor.
- Ability to quickly identify and analyze complex problems.
- Technical understanding and cross-system information technology thinking.
- High willingness to learn and enjoyment of teamwork.
Experience
- Practical experience with helpdesk software and remote support.
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What we offer
- High degree of autonomy and short decision-making processes.
- Plenty of room for ideas and fun at work.
- A strong team and helpful colleagues.
- Flexible working hours and the possibility of remote work.
- Regular team events.
- Benefits that excite you: 30 days of vacation, JobRad, events & modern hardware - plus: a stable employer with a sense for team spirit.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Selectline Software GmbH
The SelectLine Software GmbH has been specializing in business software for 25 years. More than 60,000 users trust our SelectLine software solutions to help them with their everyday work.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1995
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Helpdesk First-Level Support
- Location
- Magdeburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
