Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you manage master data and permissions, provide first-level support for user inquiries, document support cases, and collaborate on technical manuals.
Job Technologies
Your role in the team
- Organizing: Master data management (e.g., creating/deactivating personnel, catalog maintenance), permission management (roles and rights system), as well as administration of the digital mailbox (mail distribution list).
- Quality: First-Level Support, Complaint Management for user inquiries regarding "Waveware", documentation of support cases, and escalation to 2nd-Level if necessary.
- Interfaces: Collaboration on technical manuals/support documentation and document management (e.g., certificates).
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Our expectations of you
Education
- Foundation: Completed commercial or technical training or a comparable qualification.
Qualifications
- Professional competence: Basic knowledge of databases, statistics, and MS Office. Technical affinity is desirable, as well as the willingness to familiarize oneself with a database management system.
- Personality: Open, responsible, communicative, as well as service- and solution-oriented.
- Working style: proactive, responsible, and structured.
- Communication: Very good written and spoken German skills.
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What we offer
- Secure job: As a pace-setter and global player, we shape and influence the diagnostic laboratory industry and face the challenges of our time.
- Attractive conditions: A permanent full-time employment contract and performance-based compensation.
- Work & Private Life: Whenever possible, we offer you the flexibility you need in work time arrangement. In addition, you will receive 30 vacation days per year.
- Collegial cooperation: We offer you a friendly environment, exchange and inspiration among colleagues, as well as flat hierarchies and short communication channels.
- Health & Prevention: Benefit from a variety of offerings to stay healthy. We provide fitness collaborations, bike leasing, mental health coaching, or you can use the cafeteria with fresh meals.
- Corporate Benefits: Enjoy financial relief through employee benefits and discounts at and corporate benefits.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Sonic Healthcare Germany GmbH & Co. KG
Sonic Healthcare ist einer der weltweit führenden Anbieter von medizinischen Diagnostik-Dienstleistungen. Die Gruppe bietet niedergelassenen Haus- und Fachärzten sowie Krankenhäusern und gemeinnützigen wie öffentlichen Gesundheitseinrichtungen hochspezialisierte Labordiagnostik an. Unsere international starke Marktposition, rund 36.000 Mitarbeiterinnen und Mitarbeiter weltweit sowie unser breites Unternehmensportfolio stellen unseren Kunden das beste Diagnoseergebnis für ihre Patientinnen und Patienten sicher.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Industry, Production
First-level support staff for CMMS
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
