Job
- Level
- Experienced
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage ticket dispatching in the OTRS system, monitor SLA compliance, and maintain internal forms and documentation within the IT department.
Job Technologies
Your role in the team
- Initial acceptance and dispatching of tickets from the OTRS ticket system and monitoring of SLA compliance.
- Development and organization of the central patch management of Internal IT.
- Development and maintenance of internal forms related to operational equipment requests for the application of hardware, software, and access rights via the Joomla software.
- Creation of proposals for paid Service Requests for customer approval.
- Updating and documenting within the internal IT-Pedia and creating text modules for standardized customer communication.
- Preparation and follow-up of vulnerability scans of all internal systems and customer systems in dialogue with IT managers and derivation of necessary measures.
- Support for the online banking hotline of a major bank and generation of new access information for postal delivery to end customers.
- General participation in the design of internal processes in the area of IT service management and creation of the corresponding documentation.
- Creation and presentation of evaluations from the OTRS ticket system as a basis for ticket tracking.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist in system integration (m/f/d), IT specialist in application development (m/f/d), or a completed degree in computer science, business informatics, or a comparable field of computer science at bachelor level.
Qualifications
- Entry-level as Junior or Senior possible.
- Very good spoken and written German skills (at least C1 level) as well as good spoken and written English skills.
Experience
- Experience in first-level support is an advantage.
This text has been machine translated. Show original
What we offer
- Employment in a company established on the market for over 45 years and internationally successful, with a vision for the future and strong values.
- Implementation of modern, forward-looking state-of-the-art digitalization solutions.
- Flat hierarchies, short decision-making paths, and scope for actively contributing your own ideas.
- Performance-based compensation.
- Attractive additional benefits such as a subsidy for company pension schemes.
- PASS's own academy with a broad, customized training and course offering.
- Modern, flexible working time models and hybrid work.
- Professional and cultural events with opportunities for networking within the team.
- Company-owned employee parking, good public transport accessibility, and on-site e-charging stations.
- Jobrad upon request.
- Complimentary beverages as well as fresh fruit offered on-site.
- Table football, billiards, pinball, and a fitness room with shower and changing facilities.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
PASS GmbH & Co. KG
PASS GmbH & Co. KG is a traditional automotive supplier with over 100 years of experience in manufacturing media-leading systems. The family-run company offers a variety of components and solutions for various applications in the automotive industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
IT - Service Manager
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
