Level
Experienced
Location
Bayerisch Gmain
Working Model
Hybrid, Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you will expertly advise clients on purchasing IT hardware and software, handle service requests including 1st-level support via phone and remote access, and create offers while performing error diagnostics.

Job Technologies

Your role in the team

Ordering hardware and software as well as conducting supplier management and price comparisons.
Creation of tailored offers for clients.
Expert advice to clients when purchasing hardware and software.
Recording and forwarding of invoices in the IT procurement process.
Application support and taking over 1st-level support.
Performing fault diagnostics as well as supporting IT hardware and software via remote maintenance or telephone.
Commissioning of IT systems as well as installation of operating systems and standard applications.
Recording, prioritizing, processing, and documenting service requests in the ticket system.

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Our expectations of you

Qualifications

Very good spoken and written German skills.
Basic knowledge in the field of IT networks (desirable).
High communication skills and enjoyment in telephone interactions with clients and users.
Structured, meticulous, and service-oriented way of working.
Strong negotiation skills in dealing with suppliers and service providers.