Job
In this role, you will expertly advise clients on purchasing IT hardware and software, handle service requests including 1st-level support via phone and remote access, and create offers while performing error diagnostics.
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Job technologies
Your role in the team
- Ordering hardware and software as well as conducting supplier management and price comparisons.
- Creation of tailored offers for clients.
- Expert advice to clients when purchasing hardware and software.
- Recording and forwarding of invoices in the IT procurement process.
- Application support and taking over 1st-level support.
- Performing fault diagnostics as well as supporting IT hardware and software via remote maintenance or telephone.
- Commissioning of IT systems as well as installation of operating systems and standard applications.
- Recording, prioritizing, processing, and documenting service requests in the ticket system.
Our expectations of you
Qualifications
- Very good spoken and written German skills.
- Basic knowledge in the field of IT networks (desirable).
- High communication skills and enjoyment in telephone interactions with clients and users.
- Structured, meticulous, and service-oriented way of working.
- Strong negotiation skills in dealing with suppliers and service providers.
Experience
- Experience with current Microsoft operating systems as well as the Microsoft Office suite.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Job locations
More about the recruiting agency
- 250+ Employees
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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