Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Tittmoning
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle inquiries and issues within First Level Support, document solutions in the ticket system, and perform installations, all while ensuring compliance with response times.
Job Technologies
Your role in the team
First Level Support:
- Acceptance, processing, and response to inquiries and disturbances via telephone, email, or the monitoring system.
- Recording and processing all customer inquiries using a ticket system.
- Incident Management
- Independent analysis and resolution of simple disturbances or forwarding of unresolved issues and their monitoring.
- Monitoring and ensuring compliance with the agreed response times and processing times
- Documentation of support processes, solution documentation in the knowledge base
Second Level Support:
- Execution of defined specialist tasks and smaller project tasks
- Installation of standard software and specialized software, user management in various applications.
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Our expectations of you
Education
- Successfully completed training in the IT field
Qualifications
- Excellent knowledge of Microsoft operating systems and MS Office applications
- Practical knowledge in the common software and hardware areas
- An independent working style as well as a high result orientation and a pronounced service mindset.
- Fluent German and English skills
Experience
- ITIL certification or experience in an ITIL-organized environment is advantageous.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk
- Location
- Tittmoning
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
