Job
- Level
- Experienced
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for comprehensive customer consulting, guide projects from requirements to implementation, and actively maintain customer relationships in the public sector.
Job Technologies
Your role in the team
- You manage the communication of NOW IT GmbH with and to the customer.
- You provide comprehensive support and advice to the customer - from requirements to implementation of the solution.
- You are responsible for aligning customer requirements with the service portfolio and available resources of NOW IT GmbH, taking into account the specific demands of the public sector.
- You actively contribute to maintaining and developing customer relationships at all hierarchical levels.
- They pursue your clients' assignments, measures, projects, and initiatives consistently and results-oriented.
- You organize and coordinate the supervision of young professionals (students, trainees, and interns) in the Customer and Service Management Competence Center.
- You lead projects within NOW IT GmbH or play a key role in their implementation.
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Our expectations of you
Education
- A completed bachelor's or university degree in computer science or comparable knowledge and skills in the field of IT services.
Qualifications
- Basic business management skills.
- Basic knowledge of ITIL and IT contract law.
- Procedural understanding.
- A high level of customer and service orientation.
- Confident and assured demeanor.
- Communication skills and negotiation skills.
- A very good oral and written communication skills.
- A high resilience as well as the willingness to undertake (also multi-day) business trips.
Experience
- Initial experience in project management.
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What we offer
- Type of employment: full-time or part-time.
- Working hours 39 hours / week (full-time).
- Workplace: partly possible from home.
- Location: Gartenstr. 194, 48147 Münster.
- Grouping up to E11 TV-TgDRV depending on personal qualification.
- Additional benefits: Asset-building payments, company pension scheme, annual bonus (90%).
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
NOW IT GmbH
NOW IT GmbH is an established IT service provider specializing in the management of IT systems for the German Pension Insurance and optimizing IT infrastructures.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Account Manager Customer and Service Management
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
