Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leverkusen
- Working Model
- Onsite
Job Summary
In this role, you provide onsite support to users, analyze and resolve hardware and software issues, manage user accounts and security settings, and assist in the deployment of IT systems.
Job Technologies
Your role in the team
- Become part of a dynamic and international team and take responsibility for excellent IT service directly at the customer's site.
- In this position, you will actively shape the IT landscape of a globally leading company and significantly contribute to the satisfaction of our users.
- On-site support for users: You ensure that IT systems and workstations operate smoothly.
- Analysis and resolution of hardware and software issues, including repair and replacement of defective components.
- Management of user accounts, access rights, and security settings (Active Directory).
- Processing and escalation of incidents in 2nd Level Support.
- Troubleshooting network devices and coordinating with external service providers.
- Support in planning, installation, and commissioning of PCs, peripheral devices, and network-based systems.
- Establishment of security protocols and administrative procedures for workplace relocations.
- Installation, configuration, and testing of hardware within the scope of IMAC processes (Install, Move, Add, Change) as well as thorough documentation of all changes.
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Our expectations of you
Education
- At least 2 years of experience in onsite support or a comparable combination of education and relevant professional practice.
Qualifications
- Fluent in German and English, both written and spoken.
- ITIL V3 Foundation certification (desirable).
- Certifications for Microsoft Operating Systems/Office are an advantage.
- Proficient knowledge of MS Office 365.
- Ability to independently resolve hardware issues.
- Basic networking knowledge.
- Strong team skills and analytical thinking.
- Open, positive personality with high resilience and stability.
- Strong service orientation and customer awareness.
- Excellent interpersonal and communication skills.
- High adaptability to a rapidly evolving IT landscape and willingness to learn new things.
- Self-reliant and structured working approach with the goal of achieving concrete results.
Experience
- Experience with Active Directory and permissions.
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What we offer
- Vacation and Christmas bonuses.
- 30 days of annual leave.
- Individual onboarding and a variety of further training opportunities (e.g., LinkedIn Learning, corporate training, mentoring).
- Regular working hours with trust-based working time.
- Access to our exclusive AI hub and Stefanini's global network for AI innovations.
- Structured career paths and development opportunities within an international company.
- Access to a corporate benefits platform with attractive offers from well-known brands (electronics, travel, fashion, etc.).
- A modern, dynamic, and multicultural work environment within a globally operating family business.
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Benefits
Higher Take-Home Pay
Job Locations
About Your Employer
Stefanini
Stefanini, 1987 in Brasilien gegründet, ist globaler Outsourcing-Anbieter von multilingualem Helpdesk Service und IT- Lösungen mit Standorten u.a. in den USA, England, Schweden, Deutschland, Belgien, Polen, Frankreich, Portugal und Rumänien.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Technician - Onsite Support
- Location
- Leverkusen
- Working Model
- Onsite
- Diversity
- Open for all genders
