Job
- Level
- Lead
- Job Field
- IT, DevOps, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Ismaning
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of our SaaS platform through proactive monitoring, optimization, and coordination between clients and technical teams to maintain high availability and security.
Job Technologies
Your role in the team
- Ensuring a stable, secure, and customer-oriented operation as a SaaS platform, including the business applications provided on it, as well as responsibility for the operation of the associated hosting and managed service offerings.
- Responsibility as Service Owner for customer environments, including compliance with and monitoring of SLAs.
- Contribution to increasing customer satisfaction, operational transparency, and the scalability of the ERP platform.
- Active involvement in the further development of the Managed Service Portfolio and the sustainable growth of the ERP SaaS business.
- Ensuring high availability, performance, and security through proactive monitoring, maintenance, standardization, and continuous optimization.
- Operational support for ERP implementation and customization projects, as well as ensuring a smooth handover to the Managed Service.
- Acts as the central technical interface between clients, Professional Service, Support, and Development, as well as coordinating and collaborating with external partners.
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Our expectations of you
Qualifications
- Good understanding of High Availability, scaling, Disaster Recovery, as well as Release, Update, and Patch/Maintenance processes.
- Understanding of ERP implementations, change management processes, as well as a strong customer orientation with a focus on service quality, reliability, and a professional approach to escalations and critical operational situations.
- Structured working approach also with parallel operational topics as well as close collaboration with Professional Services, Project Management, Development, Support, and Customers.
Experience
- Experience in operating SaaS platforms, solid knowledge in networking, security, and backup solutions, as well as database fundamentals (including clustering, backup/restore) and Linux administration.
- Experience with automation and Infrastructure as Code (e.g., Ansible, Terraform) is desirable.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Gus Group
The GUS Group develops, implements, and operates software that comprehensively maps and efficiently controls all business processes. Our product portfolio covers the entire value creation process and supply chain.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Career Growth
3.0Culture
3.5Engineering
2.7Workingconditions
3.8
Lead Cloud Platform Engineer
- Location
- Hamburg, Ismaning
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
