Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.269 to 5.454€ gross/month
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the ongoing development and operation of IT services for the local government and schools. You coordinate support services, plan software rollouts, and ensure service quality.
Your role in the team
- Responsible for the needs-based, reliable, and continuous development of IT services for the city administration and municipal schools.
- Managing and coordinating first- and second-level support services, including application support, remote maintenance, and on-site assistance.
- Ensuring a service-oriented user support, including consulting, initial training, and assistance with the use of hardware and software.
- Planning, coordinating, and monitoring the operation of IT infrastructure, system components, end devices, and applications.
- Ensuring the technical availability, performance, and operational reliability of the IT services under responsibility.
- Planning and coordinating software deployments, rollouts, and migrations - especially in an educational environment.
- Monitoring and evaluating service quality, availability, and performance metrics, as well as deriving and implementing appropriate improvement measures.
- Coordinate and monitor disturbance, maintenance, and escalation processes.
- Manage and coordinate external IT service providers, including monitoring agreed deliverables and service levels.
- Close collaboration with the departments, schools, internal IT teams, and external partners to continuously improve service delivery.
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Our expectations of you
Education
- Completed FH or Bachelor's degree in Computer Science / Business Informatics or a comparable field of study, or equivalent knowledge and skills.
Qualifications
- Willingness to be on call.
- Class B driver's license is mandatory.
- Excellent analytical skills as well as a strongly developed project management competence.
- IT expertise, especially in the administration of IT systems, end devices, and software.
- Very high team skills as well as judgment and decision-making abilities.
Experience
- Several years of professional experience in the public or private sector.
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What we offer
- An attractive salary package in pay grade E 11 with a gross monthly salary of €4,269.64 - €5,454.10 according to the collective agreement TVöD-VKA, depending on prior professional experience.
- An annual special payment as well as a bonus in accordance with our collective agreement, company pension scheme, asset-building benefits, and a monthly employer subsidy for the ViP company ticket.
- Optimal work-life balance with 30 days of annual leave, additional paid days off on December 24th and 31st, as well as extra leisure time through salary conversion into additional vacation days.
- Up to 50% remote work.
- In addition to the company pension scheme, further occupational retirement provision options (salary conversion) are available through our partners.
- A secure job in a growing city.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Landesregierung Brandenburg
The Brandenburg state government, based in Potsdam, manages state policy and promotes the economy. It supports companies in their establishment and expansion and is committed to infrastructure projects and structural change.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Service Delivery Manager
- Salary
- 4.269 to 5.454€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.749 to 3.360 € net/month · Tax class I
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
