Job
In this role, you assist employees with IT inquiries in second-level support, address incident reports, and ensure smooth operations in the client environment both remotely and on-site.
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Job technologies
Your role in the team
- As an IT Service Technician, you support KNDS employees—including IT users at external sites and subsidiaries assigned according to the support contract—in all IT inquiries within second-level support (Client Team).
- They are responsible for ensuring operational continuity in the client environment.
- The analysis and resolution of disruptions in the operational area are also part of your responsibilities.
- In addition, you act as a competent and service-oriented contact person in second-level support.
- They support remote and on-site.
- The processing and resolution of problem reports and service inquiries complete your activities.
Our expectations of you
Education
- You have completed training as an IT specialist in system integration, an IT management assistant, or a digitalization management clerk.
Qualifications
- A systematic, structured, and timely work approach, as well as friendly and goal-oriented communication, characterize you.
- Reliability, commitment, willingness to engage, and independent onboarding into new topics are not unfamiliar to you.
- In addition, you have solid knowledge of Microsoft operating systems, Microsoft Office, networking technology, and hardware environment.
- Occasional willingness to work on weekends as well as to undertake occasional business trips should be present.
- German language skills at C level required, good English skills are an advantage.
Experience
- Ideally, you already have experience with automated software deployment - e.g., Matrix42 (Empirium) - and ticketing systems.
What we offer
- Secure employer.
- Attractive pay according to IG Metall collective agreement.
- Christmas and holiday bonuses.
- 30 days of vacation.
- Fitness and health offerings.
- Company pension scheme.
- Flexible flexitime arrangements.
- Subsidy for the Germany ticket.
- Corporate Benefits.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
As part of the German-French KNDS Group, KNDS Deutschland GmbH & Co. KG is a significant player in the defense industry, specializing in military vehicles and their maintenance.
- Established Company
- Onsite, Hybrid
- Industry, Production
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