Job
In this role, you will lead a team of Data Scientists and Engineers focused on detecting fake reviews while fostering technical excellence and supporting the professional growth of your team members.
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Job technologies
Your role in the team
- Lead and empower a team of Data Scientists and Engineers in the Trust domain, focused on detecting fake reviews.
- Own the delivery of key initiatives and balance delivery with ambitious research goals and sustainable engineering practices.
- Foster a culture of technical excellence and actively support the development of your team members.
- Define, prioritize, and support the implementation of deliverables that achieve our Trust OKRs.
- Facilitate scoping, estimation, and planning of work in collaboration with the cross-functional teams.
- Build strong relationships with our Trust stakeholders and other teams.
- Communicate issues, risks, and dependencies with stakeholders.
- Collaborate with Trust Tech leadership to engage, develop and retain talent.
- Build a positive and safe working environment based on transparency, accountability, and trust.
Our expectations of you
Qualifications
- Ability to take operational responsibility for high-impact production services, including incident management and recovery, system maintenance, and monitoring.
- As the role involves managing engineers, you have ideally managed cross-functional teams before or worked closely with engineering functions and understand how to deliver projects for engineering-intensive solutions.
- You'll be expected to work closely with the team, with part of your time reserved for hands-on work so you can stay up to date with new approaches and help unblock the team.
- Happy to work in a dynamic environment with an informal and friendly working culture.
- We're often collaborating in the office and expect to see you in person several times a week.
- Enthusiastic about Trust’s mission and empowering people on your team to do their best.
Experience
- Experienced in a complex technical domain (such as fraud detection, healthcare ML, computer vision, autonomous systems, or large-scale LLM deployment), with a natural curiosity to immerse yourself in our field.
- Experience delivering scalable systems with multiple interconnected services and designing solutions involving ML/AI components.
- Experience with graphs and graph-based ML is a significant advantage.
- Other relevant experience includes: high-volume live inference, ML training / deep learning on cloud infrastructure using large datasets, training with mixed-quality labels for production use cases, optimizing ML models for low false-positive tolerance, and fine-tuning language models on custom datasets.
- Experience managing a team of data scientists with a high delivery velocity.
- Experienced with cloud services, particularly GCP.
- Demonstrated hands-on technical experience and advanced knowledge of ML/AI.
- Experience coaching, mentoring, and growing individuals and teams.
- Experience building relationships with stakeholders in a collaborative setting.
What we offer
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days of annual leave per year, with an additional 5 days allocated after your first work anniversary (prorated).
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Central office with a laid-back vibe and a constant buzz of different languages being spoken wherever you go.
- It's complete with a coffee bar, canteen, and table tennis, and offers a wide variety of refreshments—you can opt in to breakfast and lunch at an affordable price.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
- Employee discounts at restaurants and shops.
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership.
Topics you will work on
Job locations
About your employer
Trustpilot provides a platform that allows companies to collect and publish customer feedback, supporting customer decision-making and enhancing company quality.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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