Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Engen
- Working Model
- Onsite
Job Summary
In this role, you will support customers and partners with technical inquiries, analyze issues, develop solutions, and optimize products and processes while closely collaborating with various departments.
Your role in the team
- You support national and international clients as well as sales partners with technical inquiries and assist them in solving complex use cases.
- You analyze technical problems, develop appropriate solutions, and coordinate the handling of complaints with the relevant departments.
- You investigate causes of errors, conduct functional and practical tests, and verify technical solutions within the scope of validations.
- You support the commissioning of test equipment and assist in optimizing existing products and processes.
- You collaborate across departments with sales, development, product management, and service teams to implement technical requirements efficiently.
- You coordinate technical topics with internal contacts and support the successful implementation of projects.
- You create, revise, and maintain technical documentation, manuals, and product information.
- You ensure that technical documentation is always up-to-date, complete, and clearly documented.
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Our expectations of you
Education
- You have completed technical training in electrical engineering or a comparable technical qualification and have some professional experience.
Qualifications
- You bring technical expertise in the field of electrical engineering.
- You are ready to occasionally undertake on-site client assignments if needed.
- You have very good German and English skills, both written and spoken.
- You are a true 'hands-on' type, technically skilled and solution-oriented.
- You impress with team spirit, strong communication skills, and a structured way of working.
- A high level of customer and service orientation completes your profile.
- You are familiar with using AI-/AI tools in technical support and ready.
Experience
- Ideally, you have gained experience in electrical engineering and automation technology as well as in test equipment manufacturing.
- You have experience in technical service as well as in customer support and ideally possess welding skills.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
sachs engineering GmbH
sachs engineering GmbH, founded in 1998, is an experienced engineering office focused on technical calculations and product development. The team of over 35 engineers develops creative solutions for various industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical support
- Location
- Engen
- Working Model
- Onsite
- Diversity
- Open for all genders
