Job
- Level
- Experienced
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT support, respond to requests over the phone and in the ServiceNow ticket system, and manage the technical setup and maintenance of workstations.
Job Technologies
Your role in the team
- You are the first point of contact in IT support and ensure that our colleagues receive help quickly and reliably - friendly, solution-oriented, and communicative.
- You participate in the availability via phone and document support requests through our ticket system ServiceNow.
- You independently resolve tickets within the scope of IT support and escalate them to additional 2nd or 3rd level support areas if necessary.
- You assist with the setup and support of IT workstations (hardware, software, and network).
- You create and update system and process documentation.
- You actively participate in maintaining and monitoring the defined KPIs.
- You contribute your own ideas and actively help improve our support processes.
- You report to your Customer Experience Team Leader
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- You possess solid knowledge of Windows 10/11 and MacOS, user and printer management in Active Directory.
- You bring knowledge of MS Office as well as D365, Intune, Azure, LFS, and Ping.
- You are ready to work in shifts starting at 7:00 AM or until 6:00 PM to ensure our IT availability.
- You remain calm and organized even in stressful situations.
- You are communicative, helpful, and enjoy working in a team.
- You think and act service-oriented.
- You have good German language skills, both spoken and written, for communication with users and within the team.
- You have good English skills for communication with the 2nd Level.
Experience
- You have relevant and several years of professional experience in IT support, e.g., in user support and field service.
- Ideally, you already have experience with the ServiceNow ticketing system.
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What we offer
- 30 days of vacation including holiday pay.
- Special leave for the major events of your life, such as your wedding.
- Christmas bonus to fulfill your wishes.
- International career opportunities thanks to our global network.
- Job-relevant training opportunities.
- Flexible working hours.
- In-house collective agreement valid for all employees.
- Sports offers with HANSEFIT and Wellpass.
- Employee discounts and corporate benefits.
- Asset-building benefits and company pension scheme.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Alliance Automotive Service GmbH
Die Alliance Automotive Group ist der zweitgrößte Autoteilehändler Europas und gehört zur Genuine Parts Company (GPC), dem größten Kfz-Teilehändler der Welt.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier, Trade
IT support
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
