Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Tübingen, Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical questions regarding IT services, assisting with service requests, advising on changes, and maintaining service documentation to ensure efficient collaboration between departments and IT.
Job Technologies
Your role in the team
- Initial contact for all substantive and technical questions from the departments regarding IT services in the role of Service Owner.
- Acts as an interface between the business units of DKMS and the Service Delivery Teams in IT.
- Support in the acceptance and processing of service requests and requirements from the business units, as well as handling them according to defined processes.
- Support of changes and related target group-oriented communication.
- Support in the development and implementation of internal KPIs.
- Gathering and aligning requirements for new or existing services, feasibility and cost-effectiveness analysis, as well as maintaining the service documentation.
- Processing and qualification of internal inquiries to the Service Management.
- Ensuring the maintenance and up-to-dateness of work instructions / guidelines for the Service Desk.
- Analysis of ongoing requests or trend analysis and derivation of recommendations for action.
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Our expectations of you
Education
- Completed vocational training or university degree, e.g., in the field of (business) informatics or a comparable qualification.
Qualifications
- Knowledge of IT Service Management and the application of frameworks (e.g., ITIL, ISO, COBIT) is desirable.
- Basic business administration knowledge as well as good analytical understanding and strong conceptual skills.
- Strong service mentality and excellent communication skills, even with non-experts in the field.
- Quick comprehension and affinity for complex processes.
- Proactive, solution-oriented, and structured way of working.
- Ability to work well in teams and enjoyment of working in interdisciplinary teams.
- Fluent German and good English skills.
Experience
- Initial practical experience in the IT sector, ideally in a comparable role.
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What we offer
- A meaningful job that gives people a second chance at life.
- A appreciative corporate culture and a collegial working environment.
- Flexible working hours model with the possibility of remote work (up to 125 days per year).
- An attractive compensation package including additional benefits such as asset-building payments and company pension scheme.
- 30 vacation days per year; additional special leave for personal events.
- A comprehensive training and development program.
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Topics that you deal with on the job
Job Locations
This is your employer
DKMS gGmbH
DKMS gGmbH is an international non-profit organization dedicated to combating blood cancer. With over 11.5 million potential donors registered, DKMS sets standards in the typing of potential stem cell donors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Service Manager
- Location
- Tübingen, Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
