Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, solving technical issues, documenting support tickets, and forwarding complex requests to 2nd level support.
Job Technologies
Your role in the team
- As a 1st Level Support Agent, you are the first point of contact when it comes to IT questions.
- They tackle technical challenges with ease and ensure that our clients and teams quickly receive the help they need.
- With your expertise and friendly manner, you make a difference and ensure everything runs smoothly.
- Prompt support for IT inquiries and call handling.
- Solution-oriented handling of software and hardware issues.
- Creation and documentation of support tickets and inquiries.
- Escalation of complex issues to 2nd Level Support.
- Telephone and written support for customers and internal teams.
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Our expectations of you
Education
- A completed qualification in the IT field or a comparable qualification.
Qualifications
- Good knowledge of Windows systems and basic networking technologies.
- Technical understanding and quick comprehension.
- Strong communication skills, helpfulness, and a friendly demeanor.
- Team spirit and a solution-oriented mindset.
Experience
- Initial experience in IT support or customer service.
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What we offer
- A dynamic work environment with diverse tasks.
- Further training and development opportunities for your career.
- A motivated team and an open corporate culture.
- Modern IT equipment and flexible working hours.
- Attractive compensation and additional benefits.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
NConsult IT-Systemhaus GmbH
Die NConsult IT-Systemhaus GmbH wurde 1998 gegründet und ist seit über 20 Jahren im bundesweiten Projektgeschäft tätig. Durch wechselnde Projekte bei unterschiedlichsten Kunden können wir spannende Aufgaben in einem wachsenden IT-Unternehmen bieten. Das Aufgabenspektrum reicht dabei von Rollouts über 1st-Level Support, 2nd-Level Support, Administration bis hin zur Softwareentwicklung.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Engineering
3.3Career Growth
4.2Culture
4.5Workingconditions
3.4
1st Level Supporter
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
