Job
In this role, you enhance the IT experience of employees through direct onsite support by handling IT tickets, performing installations, and swiftly resolving technical issues.
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Job technologies
Your role in the team
- They support our employees on-site at the locations through competent and service-oriented IT on-site support.
- You handle incoming IT tickets reliably, efficiently, and always with a focus on the best possible user experience.
- You independently handle installations, configurations, maintenance, and troubleshooting of hardware and software.
- You ensure smooth IT operations by quickly resolving disruptions on-site and addressing technical issues in a solution-oriented manner.
- You work closely with the central IT departments and act as a point of contact for local IT issues at the sites and branches.
- They support the implementation and further development of ITSM processes and standards.
Our expectations of you
Education
- A completed qualification in the IT field or a comparable qualification (e.g., IT specialist, IT merchant).
Qualifications
- Strong hands-on mentality and enjoyment in independently solving technical challenges.
- Excellent communication skills, service orientation, and a professional demeanor when interacting with users.
- Good knowledge in handling ticket systems, ITIL processes, as well as common IT infrastructures, end devices, and networks.
- Willingness to travel to support multiple locations.
Experience
- Professional experience in IT support or IT Service Management, ideally in direct onsite support.
What we offer
- A family-owned company with flat hierarchies and short decision-making processes.
- A crisis-proof workplace.
- Home office possible.
- Attractive allowances: lunch, company pension scheme (bAV), asset-building benefits, childcare subsidy, and JobRad.
- Corporate benefits, discounts on selected products from well-known brands.
- 30 days of vacation per year.
- Granting of special leave.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
Löwenstein Medical Innovation is a world leader in clinical ventilation and respiratory therapy. Innovation is always measured against the human factor at Löwenstein Medical Innovation. Medical technology looks at new developments from two perspectives. Engineering research on the one hand, and medical and nursing expertise on the other.
- Established Company
- Onsite, Hybrid
- Industry, Production
Employer reviews
- Career growth
- 3.4
- Engineering
- 3.3
- Working conditions
- 3.8
- Team culture
- 3.8
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