Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests via phone, email, and ticketing system, analyze hardware and software issues, support workstations, and utilize Microsoft 365, Windows, networks, and WLAN for solutions.
Job Technologies
Your role in the team
- Acceptance and processing of IT requests via phone, email, and ticketing system.
- Error analysis and troubleshooting of hardware and software - remote and on-site.
- Setup and maintenance of workstations, end devices, and peripherals.
- Support with user accounts, access, and permissions.
- Support for Microsoft 365, Windows, networks, WLAN, and VPN.
- Documentation of solutions and maintenance of our knowledge base.
- Collaboration with internal contacts and external IT partners.
- Support of our operations in technical matters and occasional on-site assignments.
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Our expectations of you
Education
- A completed IT technical training, e.g., as an IT specialist for system integration, or comparable initial practical experience.
Qualifications
- Basic knowledge of the Microsoft environment as well as a good technical understanding.
- Enjoyment in finding errors, discovering solutions, and learning new things.
- A friendly, communicative, and service-oriented demeanor.
- A structured and reliable way of working.
- Class B driver's license and willingness to occasionally visit our locations.
Experience
- An advantage, but not a requirement: First experience with Exchange, networks, VPN, Remote Desktop, or virtualization.
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What we offer
- A secure job in a growing and successful family business with a appreciative corporate culture.
- centrally located office in the Old Fire Station at the harbor in Münster - one of the most beautiful offices in the city (no joke) - with many opportunities for lunch breaks outside by the water.
- Comprehensive office catering: beverage fridge with various cold drinks, coffee machine (including oat, almond, and whole milk), and an additional espresso machine.
- A modern workplace with an adjustable standing desk, ultra-wide screen monitor, laptop, iPhone, and noise-cancelling headset.
- Flexible working hours and the possibility of working from home.
- 6 weeks of annual leave plus special leave for special occasions.
- Generous personal benefit policies for glasses and contact lenses.
- Extensive social benefits (including a subsidy for company pension schemes).
- Training opportunities for your personal and professional development.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Viehoff Gruppe
Die Viehoff Gruppe ist mit über 350 Mitarbeitern an 32 Standorten einer der größten deutschen Augenoptiker mit Hauptsitz in Münster. Wir sind ein stark wachsendes, inhabergeführtes Familienunternehmen im Wandel vom traditionellen Optiker zum mittelständischen Unternehmen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Junior IT Support Specialist
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
