Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for contact center technologies, manage system documentation, optimize the customer interaction platform, and act as a contact person for technical challenges.
Your role in the team
- Shared responsibility for contact center technologies, including monitoring and assessing current developments and trends.
- Acts as a professional and technical contact person for the customer interaction platform, both internally and externally.
- Participation in ensuring the smooth operation of the customer interaction platform, from installation to continuous optimization.
- Analytical approach to complex challenges and development of sustainable solutions.
- Creation, further development, and maintenance of system documentation.
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Our expectations of you
Education
- Completed degree in Computer Science / Business Informatics or a comparable completed qualification with at least two to three years of relevant professional experience.
Qualifications
- Excellent knowledge of contact center technologies and proficient handling of virtualization technologies.
- Self-initiative and determination as part of a dynamic team with a strong focus on customer orientation.
- Participation in on-call duty.
Experience
- Experience with scripting languages is desirable.
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What we offer
- In addition to flexible working hours, discounted job tickets, or the option to work remotely, we offer you much more:
- We offer you an attractive salary based on your qualifications and relevant practical experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Finanz Informatik GmbH & Co. KG
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Culture
3.5Career Growth
3.2Engineering
3.0Workingconditions
4.4
Contact Center Specialist
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
