Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kamenz - Kamjenc
- Working Model
- Onsite
Job Summary
In this role, you will handle onsite IT support requests, perform troubleshooting for hardware and software, assist users with mobile devices, and document all tasks in the ticketing system.
Job Technologies
Your role in the team
- To strengthen our IT team, we are looking for a dedicated IT Support Technician (m/f/d) in the onsite sector.
- Processing of individual requests (incidents and IMAC services) assigned through order management or customer organization - within the agreed Service Level.
- Troubleshooting in the client area (hardware and software).
- Support for users in handling mobile devices (iOS & Android).
- Troubleshooting network issues on clients and workplace cabling.
- Onsite support in the client environment.
- Execution of IMAC activities (Install, Move, Add, Change).
- Configuration and installation of PCs, notebooks, and printers.
- Documentation of all orders in the ticket system.
- Assumption of on-call duty for network support.
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Our expectations of you
Qualifications
- Communication: Very good spoken and written German skills, English skills for user support.
- Driver's license: Class B (on-site client visits required).
- Strong team player.
- Friendly and professional interaction with users and clients.
- Service-oriented, reliable, and solution-focused work.
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What we offer
- Team spirit and diversity.
- Attractive compensation.
- Versatile social benefits.
- Team and sports events.
- Global network.
- Attractive employee referral program.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Akkodis Germany GmbH
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service technician
- Location
- Kamenz - Kamjenc
- Working Model
- Onsite
- Diversity
- Open for all genders
