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IT Operations Manager

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Deutsche Post AG

Job

  • Level
    Lead
  • Job Field
    IT, Project, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Bonn
  • Working Model
    Onsite

    • Job Summary

    In this role, you optimize IT operations, support incident management, and lead IT operations teams while closely collaborating with internal and external partners to ensure efficient service delivery.

    Job Technologies

    Your role in the team

    • Functional Management
    • Foster collaboration across departments and disciplines to ensure seamless service delivery
    • Indirekt gemeinsam mit dem disziplinarischen Management vor Ort das IT-Betriebsteam (~ 10-15 Mitarbeiter) bei internen und externen IT-Lieferanten führen und unterstützen.
    • Support development of a future-oriented IT Target Operating Model
    • Stakeholder & Vendor Coordination
    • Collaborate with internal stakeholders (business units & internal IT Service Partner) and external service providers (SAP & other XaaS providers/ system suppliers) to ensure operational efficiency.
    • Maintain strong relationships on operational level with stakeholders to ensure stable delivery (platform stability & application support)
    • Escalation & Incident Management
    • Act as the primary escalation point for critical operational issues
    • Führen Sie die Lösung in einer lösungsorientierten Weise herbei, wobei minimale Geschäftsunterbrechungen gewährleistet werden.
    • Constantly look for continuous improvements to grow the capabilities according to the Shape+ project roadmap (growth path)
    • Governance & Performance Monitoring
    • Überwachen Sie die täglichen Abläufe der (SAP Cloud)-Plattformen
    • Design and monitor KPIs, SLAs, and operational metrics to ensure internal and external service excellence incl. Incident and Release Management
    • Create reporting for Shape+ Management and Finance Divisions
    • Support to stay up to date regarding IT security standards, data protection regulations (e.g., GDPR)
    • Change & Risk Management (ChaRM)
    • Support operational review of transports in ChaRM process
    • Support strategic projects (i.e., SolMan replacement) with operational expertise and leadership.

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    Our expectations of you

    Education

    • Education & Certifications
    • Degree in Computer Science, Information Technology, or a related field.

    Qualifications

    • Leadership & Communication Skills
    • Strong personality with the ability to guide, motivate, and develop teams.
    • Excellent communication and stakeholder management skills across all levels.
    • Sehr gute Englischkenntnisse sind erforderlich
    • Problem-Solving & Decision-Making
    • Solution-oriented mindset with a structured approach to complex challenges leveraging various hands-on/ practical troubleshooting techniques
    • Strong analytical skills for monitoring performance and efficiency (GSN, SAP Cloud)
    • Technical & Strategic Understanding
    • Solid understanding of IT infrastructure, service management (tools), and operational processes
    • Ability to balance strategic thinking with hands-on operational execution
    • Proficient in managing SAP S/4HANA (Cloud) platform operations and system administration (SAP for Me) is a plus
    • Mindset
    • Ambition to take on a high-impact role that offers significant growth opportunities and serves as a strong foundation for future career development.
    • Drive impactful initiatives and create lasting value by helping to establish and shape organizational structures, operating models, and ways of working.
    • Leave a meaningful footprint by defining, developing, and driving strategic topics from concept to implementation, turning ideas into sustainable solutions and tangible business outcomes.
    • Übernehmen Sie Verantwortung und führen Sie Initiativen proaktiv, um Fokus, Schwung und erfolgreiche Umsetzung sicherzustellen, während Sie etwas Neues und Dauerhaftes für die Organisation aufbauen.

    Experience

    • ITIL certification preferred; additional leadership or project management certifications are a plus / Agile/DevOps experience is a plus
    • Berufserfahrung
    • Minimum of 6 years of professional experience in IT operations or related fields.
    • Leadership experience (min. 3 years) in managing IT operations, (interdisciplinary) teams and driving operational excellence is highly desirable.
    • Significant consulting experience is highly valued
    • Good German language skills are required. In addition, a minimum of five years of professional work experience in Germany is considered a strong asset.

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    What we offer

    • Global Exposure: Working for DHL offers the opportunity to be part of a leading global logistics company, providing exposure to international markets and diverse cultures.
    • Career Development: DHL invests in employee growth through training programs, mentorship, and opportunities for advancement, enabling employees to enhance their skills and progress in their careers.
    • Innovative Environment: Employees have the chance to work with cutting-edge technology and innovative solutions in logistics and supply chain management, fostering creativity and problem-solving.
    • Diversity and Inclusion: DHL promotes a diverse and inclusive workplace, valuing different perspectives and backgrounds, which enhances collaboration and innovation.
    • Sustainability Initiatives: Employees can take pride in working for a company committed to sustainability and reducing its environmental impact, contributing to meaningful projects that align with global sustainability goals.
    • Development: Excellent ramp-up opportunity for accelerated career growth, serving as a strong stepping stone for future leadership or expert roles within the next 2-3 years.

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    Benefits

    Work-Life-Integration

    Higher Take-Home Pay

    Health, Fitness & Fun

    Food & Drink

    Topics You Will Work On

    Job Locations

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Location Bonn

      Nordrhein-Westfalen

      Germany

    About Your Employer

    Deutsche Post AG

    Deutsche Post AG

    Deutsche Post delivers mail and parcels in Germany. It is an expert provider of dialogue marketing and press distribution services as well as corporate communications solutions. We operate a nationwide transport and delivery network in Germany.

    Description

  • Company Size
    250+ Employees
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Logistics, Transportation

    • Employer reviews

    by devworkplaces.com

    Total

    (1 Review)
    3.4

    • Career Growth

      2.8

    • Workingconditions

      4.4

    • Engineering

      3.1

    • Culture

      3.5
    Show all reviews
    Logo Deutsche Post AG

    IT Operations Manager

    Deutsche Post AG
    Location
    Bonn
    Working Model
    Onsite
    Diversity
    Open for all genders

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